20 percent of providers do not have an online cancellation button. Since July 2022, a law has stipulated that paid term contracts concluded online can be canceled online without much effort.
The telecommunications industry has the greatest need to catch up: 40 percent of companies lack an online Cancellation button. If the termination button is missing or is difficult to find, consumers have the right to terminate the contract without notice, says vzbv expert Dietlinde Bleh. Overall, the new law has had a positive effect so far, said vzbV expert Bleh, it has become much easier for consumers to terminate existing long-term obligations.