Boeing: Dreamliner operators should check switches in the pilot's seat. Around 50 people were injured in the incident.

Passengers reported that when the Dreamliner suddenly sank, people who were not wearing seatbelts were thrown from their seats to the cabin ceiling and into the aisles. According to a report in the trade magazine "Air Current", the incident could be due to a strange breakdown. The investigators have their sights on a switch that a flight attendant could have unintentionally activated when she brought the pilot a meal into the cockpit.