Air Canada chatbot mistakenly promises passenger a refund – airline has to pay. He granted a discount that didn't even exist: Because a chatbot violated its own guidelines, Air Canada wanted to leave a customer at its expense.
An arbitration tribunal in the state of British Columbia has now sentenced the company to pay 812 Canadian dollars (559 euros) The legal dispute is also interesting because it raises the aspect of responsibility in connection with the use of artificial intelligence. There are many unresolved questions as to who assumes liability in the event of an AI making an incorrect decision.