China News Service, Beijing, March 15 (Reporter Xia Bin) The People's Bank of China announced on the 15th that in order to implement the relevant work requirements of the "Opinions of the General Office of the State Council on Further Optimizing Payment Services and Improving Payment Convenience" (hereinafter referred to as the "Opinions") , which held a promotion meeting on the optimization of payment services for financial institutions in Shanghai in Shanghai on the same day, urging and guiding financial institutions in Shanghai to increase their efforts and continue to optimize payment services.

　　The meeting pointed out that Shanghai, as an international financial center and the largest air and sea port of entry in the country, is an important window for China to display to the outside world. With the vigorous promotion of the Shanghai Municipal Party Committee and Municipal Government, and the joint efforts of relevant departments and financial institutions in Shanghai, Shanghai The city has made positive progress in optimizing payment services. The coverage of foreign card acceptance in key scenarios such as airports, stations, star hotels, and key business districts, and the coverage of ATMs that support foreign card cash withdrawals, continue to increase.

　　The meeting required that financial institutions in Shanghai should conscientiously implement the requirements of the "Opinions", follow the central bank's unified arrangements, speed up work progress, increase policy preferences and resource investment, give full play to the characteristics and advantages of Shanghai's financial center and international city, and improve wild card acceptance. , cash use, mobile payment, bank account service level and other aspects to form Shanghai's practice, and carry out rich, vivid and vivid publicity and promotion activities, so that the elderly, foreigners coming to China, etc. can truly enjoy our country's convenient payment services.

　　Liu Jun, President of Bank of Communications, said that Bank of Communications will continue to deeply implement the political and people-oriented nature of financial work, adhere to goal orientation and problem orientation, attach great importance to the construction of basic payment capabilities, and make good use of Bank of Communications' enterprise-level structure construction and artificial intelligence in the field of payment. With its technical capabilities in this field, we will continue to solve difficulties and blockades in key areas, and strive to bridge the "digital payment gap", making greater contributions to improving people's livelihood and well-being, assisting high-level opening up to the outside world, and building a financial power.

　　He mentioned that Bank of Communications will speed up the improvement of online exclusive services, optimize the English version of personal mobile banking channels, and enhance the convenience of mobile payment.

Continue to innovate payment settlement and payment service products, continuously improve and enrich the compatibility and inclusiveness of products, and empower branches to provide "fast" and "accurate" payment weapons.

　　At the same time, with the rise of generative AI, the efficiency, quality and convenience of human-computer interaction have been improved, and it is expected to become an inclusive human "partner" that solves payment congestion and difficulties.

Bank of Communications will strengthen the use of speech recognition, speaker recognition, natural language understanding and other technologies to simplify the interaction process and reduce interaction links to help users handle business in a more natural, free and concise interactive way, thereby reducing the digital divide Impact.

　　Fu Jie, President of the Shanghai Branch of the Industrial and Commercial Bank of China, said that the Shanghai Branch of the Industrial and Commercial Bank of China will concentrate its efforts, strengthen its efforts, and solidly promote the optimization of payment services to ensure that the level of payment services will be significantly improved in the short term.

　　Specifically, the first is to ensure that cash services are convenient and smooth.

Keep acceptance channels such as business outlets, cash counters, and ATMs open.

Accelerate the introduction of ATM machines with small-amount cash withdrawal functions and establish a normalized coin purse service mechanism to meet the cash needs of customers such as the elderly, overseas visitors to China, medium and large supermarkets, taxi drivers, and small merchants.

　　The second is to promote the expansion of wild card acceptance and improve the quality.

Focusing on the full-journey needs of overseas visitors to China for "food, accommodation, travel and shopping", we will promote the coverage of wild card POS in six key areas, ensuring that machines and equipment are put in place, signs are posted, and personnel training is in place.

The third is to improve offline basic service capabilities.

Promote digital RMB services to compatriots in Hong Kong, Macao and Taiwan, guide them to open digital currency wallets, and enjoy a convenient payment service experience.

　　Wang Lijuan, general manager of Alipay, said that with the strong support and guidance of the Shanghai Branch of the People's Bank of China, Alipay has accelerated the optimization and upgrading of its products and services, stepped up business publicity and promotion, and its two services of external card binding and outsourcing internal use have continued to grow rapidly.

The two services better meet the mobile payment needs of overseas tourists coming to China.

At the same time, mobile payment service desks have been set up at Pudong International Airport and Hongqiao International Airport to provide consulting services to foreigners entering China as soon as possible.

　　Wang Lijuan revealed that Alipay is also constantly optimizing and upgrading services, such as optimizing payment links for foreigners and enriching usage scenarios; taking the lead in piloting the small-amount certification-free function, increasing and optimizing foreign transaction limits; enriching digital services, multi-language translation, and overseas wallets New services such as the “One-Code Pass” bus code will be launched one after another.

(over)