China News Service, Beijing, March 11 (Reporter Xu Jing) Since the Beijing Elderly Care Service Network, a digital platform for smart elderly care service supply and demand created by the Beijing Municipal Civil Affairs Bureau, has been continuously improved, the service functions of the website platform have been continuously improved, and the number of users and the number of people served have continued. increase.
Reporters learned from the Beijing Civil Affairs Bureau on the 11th that as of now, the website platform has had a cumulative number of visits of 10.33 million; registered users exceed 23,000, and elderly users account for over 60%.
One-click direct check of elderly care service resources
According to reports, the Beijing Elderly Care Service Network was launched on June 28, 2023. The website focuses on the urgent needs of the elderly and has designed 6 modules and 18 columns, including home care, institutional care, meal assistance, policy consultation, The integration of services, information, resources and talent teams in multiple fields such as resource docking not only provides basic elderly care services for the elderly, but also provides a development platform for elderly care enterprises to comprehensively create a convenient, fast, open, transparent and all-inclusive Beijing elderly care " Online Collection".
"My mother was always hospitalized a while ago. She didn't dare to stay home by herself after being discharged. We were both busy at work, so we decided to find a nursing home after discussing it together." Ms. Wang, who lives in Daxing District, said that she learned from the newspaper that the Beijing Elderly Care Service Network was online. , I found that I could choose an institution close to my home, and I could also see real pictures and understand prices online, so I made an appointment directly online for an on-site visit, and decided to move in after a comprehensive inspection.
The Beijing Elderly Care Service Network collects detailed information on 580 elderly care institutions, 1,959 meal assistance stations, and 1,454 elderly care stations. It is also equipped with a map query function for elderly care resources. Netizens can directly check "surrounding elderly care service resources" with one click.
Up to now, the Beijing Elderly Care Service Network has connected more than 46,400 effective services such as elderly care service inquiries, elderly care institution reservations, elderly care meal assistance, and online contract signing.
In addition, Internet users who choose home care for the elderly can place orders online and enjoy professional home care services such as meal assistance, bathing assistance, cleaning assistance, home care, accompanying medical treatment, aging-friendly modifications, health management and other professional home care services at home. Currently, the website has Launched an innovative pilot program for 73 Home Home’s comprehensive elderly care services to create a “15-minute elderly care service circle” with full services and full-chain management, allowing the elderly to enjoy elderly care services nearby.
In response to the common concern of the elderly and their family members about the "difficulty in eating", the Beijing Elderly Care Service Network has set up a "Meal Assistance for the Elderly" column. Elderly people and their families who need to purchase meals for the elderly can search and choose elderly care assistance with good reviews, a full range of dishes, and high cost performance. Meals.
There are currently 1,937 online registered users of the meal assistance system, and 970 meal assistance merchants have been reviewed and displayed online, with a total of 5,369 dishes on the shelves. An online elderly care meal assistance service system with Beijing characteristics and diversified supplies has been built to provide more elderly people with Eat hot meals at your doorstep.
Promote the connection between upstream and downstream of the industrial chain
Since its launch, the Beijing Elderly Care Service Network has continuously optimized service functions, improved website modules, and added three industry development sections and special service columns: "Aging-friendly Products and Elderly Care Assistive Equipment Rental", "Elderly Care Classroom" and "I Want to Cooperate". Expand high-quality elderly care service providers, promote the connection and interaction between the upstream and downstream of the industrial chain, and form a good industrial development pattern in which supply and demand are both prosperous.
Currently, the "Aging-friendly Products and Elderly Care Assistive Devices Rental" column includes and displays 57 common aging-friendly products and 32 types of rehabilitation assistive devices available for rent, providing information with pictures and texts to help the elderly and their families fully understand the aging-friendly products. Product features, prices and other information.
An ordering link is also provided to provide home-based services for the elderly in need.
"Elderly Care Classroom" provides nearly 60 free learning resources in five categories, including first aid operations, basic operations, chronic disease knowledge, functional promotion, and common knowledge. It uses video courses and graphic tutorials to open up the theoretical and practical learning of elderly care practical skills. The garden provides professional nursing technical knowledge support for elderly care workers and family caregivers.
In the "I Want to Cooperate" section, 4 aging-friendly product service providers, 5 elderly care meal service providers, 4 smart elderly care service providers, and 6 integrated medical and elderly care service providers have issued cooperation invitations through the Beijing Elderly Care Service Network.
Build a “Beijing-based senior care circle”
Focusing on the service needs of the elderly in Beijing for elderly care in surrounding areas, the Beijing Elderly Care Service Network has also specially set up a "Beijing-Tianjin-Hebei Elderly Care" section to build a "Beijing-based elderly care circle", selecting more than 10 cities (districts) in Tianjin, Hebei, Inner Mongolia and other places. ) 51 elderly care institutions are displayed online, focusing on promoting 51 elderly care service projects around Beijing, helping the docking and sharing of elderly care service resources in Beijing, Tianjin, Hebei and Inner Mongolia, realizing the real-time release and synchronous sharing of high-quality elderly care service information resources in Tianjin, Hebei and Inner Mongolia, and providing services for the elderly in Beijing It provides more choices for people to care for their elderly in other places or return to their hometown for their elderly care.
In order to meet the actual needs of the elderly and other Internet users for Beijing’s elderly care service policies and business consultation, the website has set up a 24-hour online customer service and 400 hotline, and simultaneously established a problem feedback mechanism with the civil affairs department.
In response to issues that elderly users are generally concerned about, such as consultation on elderly welfare and subsidy policies, finding food assistance points, and choosing elderly care institutions, online customer service and hotlines provide focused answers and detailed explanations to help netizens better understand the policies and use the website to solve actual elderly care problems. .
Day-to-day safety in senior care facilities is a top priority.
The "Daily Safety Inspection Task Generation Module for Elderly Care Institutions" developed by the Beijing Elderly Care Service Network breaks down the service quality and safety supervision content into details, and automatically calculates the service quality and safety "healthiness" indicators of the elderly care institution based on various inspection data. It is displayed simultaneously on the institution details page on the platform, allowing the elderly, their families and all sectors of society to jointly supervise the service quality and safety of the elderly care institution.
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