Stock up on New Year’s goods online, and you can continue to “buy, buy, buy”——
Express delivery during Spring Festival "not closed"
"I spent a day shopping in the mall on Saturday, but I still haven't finished stocking up on New Year's goods. I placed several orders online in the evening and had them delivered to my home before New Year's Eve." Xiao Geng, a Beijing resident, said that she has been busy stocking up on New Year's goods in the two weeks before the Spring Festival.
In order to better meet consumer demand, a number of express delivery companies have recently issued announcements that they will launch a "no-closing during the Spring Festival" service model.
STO Express recently officially announced the official launch of the 2024 "Spring Festival non-stop" project. From February 7th to 12th, services will continue to be provided nationwide. Transshipment centers, transportation vehicles, and service outlets will operate normally, and the customer service support system will be online 24 hours a day. Provide customers with uninterrupted express delivery services.
Deppon Express has more than 2,500 directly operated outlets operating normally to ensure non-stop holiday services, covering more than 300 cities across the country, and more than 60,000 front-line couriers are on duty during the Spring Festival.
ZTO issued a "Spring Festival Service" notice stating that to ensure the delivery of New Year goods and basic delivery needs during the Spring Festival, 97.5% of service outlets are operating normally, the entire network's transshipment centers and transportation vehicles are operating normally, and more than 80,000 terminal stations are operating normally.
Yunda announced that the entire network will operate normally during the Spring Festival. Except for some areas (Tibet, Xinjiang, some county-level cities in Sichuan, and some counties and cities in Yunnan and Qinghai) where pickup and delivery are not possible, other areas will operate normally.
Cross-border express delivery is also "open". Cainiao guarantees that AliExpress's cross-border express delivery time will not be degraded. Overseas consumers place orders during the Spring Festival and logistics will be delivered as usual. The two jointly launch multiple warehousing guarantees. AliExpress fully managed and semi-managed merchants can prepare goods in advance to the Cainiao Preferred Warehouse, and orders are automatically issued through the platform. Merchants do not need to perform any operations, achieving seamless fulfillment throughout the process. During this year's Spring Festival stocking period, the stocking volume of Cainiao and AliExpress's preferred warehouses increased by 600% year-on-year.
Although they are "open", some express delivery companies have adjusted their service prices. The service announcement issued by SF Express during the 2024 Spring Festival stated that due to changes in transportation capacity resources before the Spring Festival, a resource adjustment fee of 0.1 to 1.2 yuan/kg will be charged from January 11 to February 9. JD.com announced that in order to fully protect the demand for delivery services during the New Year Festival and Spring Festival, the express business will charge a peak period resource adjustment fee of 0.3-0.6 yuan/kg based on weight for different routes from January 17 to February 17. Express delivery The business will charge an additional resource adjustment fee of 5 yuan/ticket from February 10 to February 17.
It is understood that some express delivery companies are currently in a state of tension among couriers, and some couriers have gone home early for the New Year. Experts analyze that due to rising labor costs and operating costs during the Spring Festival, express delivery companies often take price increases to balance costs in order to maintain normal operations. This kind of price adjustment is usually carried out on the basis of market supply and demand relations and cost changes, and is a normal market adjustment behavior.
How to ensure smooth delivery of express delivery during the Spring Festival?
In terms of logistics, logistics support will be intensified during the Spring Festival. The reporter learned that Cainiao will focus on investing in air and sea transportation, using 500 charter flights and board packages to fly around the world, and intelligently matching flight schedules with warehouse cut-off times to ensure efficient parcel transportation.
In terms of personnel, many companies have launched a series of holiday protection measures for employees who remain on duty. Starting from February 7, Cainiao will launch measures such as red envelopes for those who stay behind on duty before the year, incentives for staying behind during the year, incentives for returning to work after the year, and New Year's Eve dinner reimbursement. During the stay-at-home period in the middle of the year, courier collection and delivery fees in some cities increased to 2 to 4 times the usual rate. Yuantong said that during the Spring Festival, it will adopt various welfare and incentive policies to retain employees with benefits, provide New Year gift packages, etc., and make every effort to ensure the safety, food, housing, and transportation of on-duty employees. Jitu said that it will arrange New Year’s Eve dinners for couriers, increase delivery fees, issue subsidies, send condolences, etc. to allow couriers to stay on the job and celebrate the New Year.
The State Post Bureau has previously made it clear that it will guarantee basic delivery services during the Spring Festival. On the one hand, postal enterprises are urged to continue to provide universal postal services. On the other hand, express delivery companies are guided to scientifically predict changes in demand for delivery services during the Spring Festival, ensure that they maintain basic service capabilities during the Spring Festival, and arrange production and operations reasonably. (People's Daily Overseas Edition)