China News Service, February 2 (China News reporter Wu Tao Gecheng) On the 1st, "Express delivery outage time" topped the Weibo hot search. However, reporters learned from many express delivery companies that express delivery outages during the Spring Festival are only a few cases. Express delivery companies behave in some areas. Most express delivery companies do not close during the Spring Festival to ensure that New Year's goods cannot be stopped.

Most express delivery companies are not closed during the Spring Festival

　　JD Logistics stated that it will "deliver during the Spring Festival" for the 12th consecutive year. Consumers in more than 2,000 districts, counties and cities across the country and in many places around the world can place orders and receive goods normally even on New Year's Eve and New Year's Day.

  Data map. Photo by China News Service reporter Jia Tianyong

　　SF Express responded to reporters that it will not close during the Spring Festival. Cainiao said that Cainiao Express has launched on-the-job benefits for couriers during the Spring Festival to ensure that delivery can be delivered to the door the next day even during the Spring Festival in hundreds of cities. China Post said on Weibo, "Our express delivery will not be closed during the Spring Festival." Jitu Express told China News Finance that it will continue to be open during the Spring Festival this year to meet customers' express delivery needs during the festival.

　　Debon stated in a public account that more than 2,500 directly operated outlets are operating normally to ensure non-stop holiday services, covering 300+ cities and 1,300+ districts and counties across the country, and more than 60,000 front-line couriers are on duty during the Spring Festival.

　　YTO stated that during the Spring Festival in 2024, YTO’s entire network will launch the Spring Festival operation mode. The entire network’s container shipping centers, outlets, and domestic and overseas routes are operating normally.

　　ZTO issued a "Spring Festival Service" notice stating that to ensure the delivery of New Year goods and basic delivery needs during the Spring Festival, 97.5% of service outlets are operating normally, the entire network's transshipment centers and transportation vehicles are operating normally, and more than 80,000 terminal stations are operating normally.

　　The reporter also learned from Cainiao that this year Cainiao Station will try to promote the "self-service pick-up before 24 o'clock" service nationwide. Cainiao Stations that have enabled the "self-service pickup before 24 o'clock" function will be equipped with an intelligent access control system. Consumers with packages in the station can use the Cainiao APP to scan the access control QR code, and then they can open the door and enter the station for self-service pickup.

　　The State Post Bureau has also made it clear before that it will guarantee basic delivery services during the Spring Festival. On the one hand, postal enterprises are urged to continue to provide universal postal services. On the other hand, express delivery companies are guided to scientifically predict changes in demand for delivery services during the Spring Festival, ensure that they maintain basic service capabilities during the Spring Festival, and arrange production and operations reasonably.

Will the price of express delivery increase during the Spring Festival holiday?

　　The reporter also learned that although most express delivery companies do not close during the Spring Festival, some express delivery prices have increased.

　　For example, SF Express stated that it will dynamically adjust the charging standards for some services. From January 11, 2024 to February 9, 2024, a resource adjustment fee of 0.1-1.2 yuan/kg will be charged for products such as SF Qatar Airways, SF Express Standard Express over 20kg (inclusive), and SF Dry Mix over 20kg (inclusive). During the Spring Festival holiday from February 10, 2024 to February 17, 2024, SF Express will charge additional resource adjustment fees for delivery services.

  Screenshot of China Post Weibo.

　　China Post stated that due to factors such as statutory holidays, the mail delivery time limit may be extended during the Spring Festival. In some areas, resource adjustment fees will be charged. Please contact local outlets or staff for details of charging standards.

　　There are also some express delivery companies that do not increase prices during the Spring Festival. Cainiao said that express delivery services are normally provided in more than 160 domestic cities, and freight prices remain at the same level as usual.

　　In addition, some e-commerce platform merchants told Sino-Singapore Finance reporters that express delivery costs will increase during the Spring Festival, but these will not be passed on to consumers. Some high-margin products such as cosmetics and clothing will continue to operate because they can cover the increase in express delivery prices. Price costs; some low-margin products such as food will stop shipping and will have to wait until the end of the year to start production.

Express delivery time may be affected by weather

　　According to the forecast of the Central Meteorological Observatory, from January 31 to February 5, large-scale persistent rain, snow and freezing weather will occur in central and eastern my country. The rain and snow are expected to last the longest since this winter and have the widest impact.

　　In this regard, the State Post Bureau recently stated that due to the influence of cold wave, rain, snow, freezing, low temperature and other weather conditions, express transportation and delivery services in some areas have been blocked, and the service time limit may be extended. Currently, postal and express delivery companies are actively taking various measures to proactively respond to the challenges brought about by weather changes. If your shipment is delayed for a short period of time, please provide us with your understanding.

　　Many express delivery companies have also predicted that some express delivery times may be affected. An express delivery company told Sino-Singapore Finance that if subsequent objective factors such as heavy snowfall and road closures affect the express delivery time, the company has also reserved outbound customer service resources in advance and will promptly inform customers of the impact on transportation and remind consumers that orders may be delayed. Let consumers understand real-time logistics information in a timely manner.

　　SF Express also told Sino-Singapore Finance that due to multiple factors such as limited resource allocation during the holidays and extreme weather changes, express delivery timeliness may be affected to varying degrees.

What measures does the express delivery company take to ensure normal delivery and receipt of express delivery?

　　In response to the impact of weather and other factors, JD.com said that for areas that may be affected by heavy snow, it will reserve transportation resources in advance, combine the real-time conditions of the road network, make arrangements for personnel and vehicles, and ensure the safety of goods through moisture-proof measures. Currently, every JD Logistics vehicle is equipped with snow shovels, anti-skid chains and other equipment to ensure safe travel for drivers.

  Data map. Photo by China News Service reporter Hou Yu

　　In terms of protection for couriers, many companies stated that they have distributed winter work clothes, gloves and other cold-proof equipment to couriers to ensure the safety of couriers when traveling, and have prepared hot drinks and hot food for employees.

　　Cainiao said that starting from February 7, Cainiao Express will launch red envelopes for those who stay on duty before the year, incentives for staying behind during the middle of the year, incentives for returning to work after the year, and New Year’s Eve dinner reimbursement. During the stay-at-home period in the middle of the year, Cainiao Express will recruit couriers from some cities. Collection and delivery fees have increased to 2 to 4 times the normal rate.

　　Yuantong said that during the Spring Festival, it will adopt various welfare and incentive policies to retain employees with benefits, provide New Year gift packages, etc., and make every effort to ensure the safety, food, housing, and transportation of on-duty employees.

　　In order to ensure smooth operations during the festival, Jitu said that it will arrange New Year’s Eve dinners, increase delivery fees, issue subsidies, send condolences, etc. to allow couriers to stay on duty and celebrate the New Year. Taking Guangzhou as an example, during the Spring Festival, Jitu couriers' delivery fees increased by 50%, and they could receive an additional daily subsidy of 300 to 500 yuan. Nearly 40% of couriers chose to stay on duty during the New Year.

　　"How to give couriers a sense of happiness and belonging is an important issue that must be faced for the healthy and long-term development of the express industry." An article released by the State Post Bureau on the 1st pointed out that in 2023, the national postal express industry will build new "Nuanfeng Station" and other caring services There are more than 24,000 locations, which can provide couriers with public welfare services such as hot water, hot meals, charging, emergency medicine, reading, and legal consultation. (over)