Daniel Viaña Madrid
Madrid
Updated Thursday, February 1, 2024-01:11
The Ministry of Public Function headed by José Luis Escrivá is developing
software
to help officials write more understandable documents. What they have called a
"document manager"
so that notices or requirements, for example, are more accessible to the entire population. According to this department, the program will alert public workers when they are using too technical terms or abusing administrative jargon.
"Many times we receive information in administrative language that is sometimes absolutely necessary for legal reasons, but that does not prevent citizens from understanding what is being asked for
, while citing the necessary regulations,
" the minister himself acknowledged. yesterday during his first appearance in Congress.
It is, therefore, a very innovative initiative that Escrivá wants to apply in the General State Administration (AGE), but for which the Ministry does not yet offer specific dates.
The action, furthermore, is added to what the Tax Agency
has already launched
and which, although it does not have
software
, does have the same purpose: "Simplify the language of its most common documents to improve communication with the taxpayer ". The agency dependent on the Treasury included this action in its 2022-2023 Strategic Plan, and what is intended is that "at a simple glance and in a one-minute reading, the taxpayer perfectly understands what we need from him."
Along these same lines, and back to Escrivá's plans, the Ministry is going to modify the central website of the Government Administration, with the aim of presenting the information in a clearer and grouped manner. And he will also work on a program that helps officials understand and anticipate the needs of citizens. "
Artificial intelligence models trained in conversations between officials and citizens
," they explain in the Ministry.
All these measures are part of the integration of Public Function and Digital Transformation, which now form a single Ministry. Escrivá was among the candidates to succeed Nadia Calviño in the Ministry of Economy, so his current appointment sounded like a consolation prize or even an intermediate step before occupying the position of governor of the Bank of Spain.
However, Escrivá assured yesterday in Congress that the challenge of modernizing and adapting Public Administration to the 21st century is formidable and attractive, and even assured the members of the Public Service Commission that they have "
four years ahead
" to achieve it. cape.