According to the website of the Ministry of Transport, the Ministry of Transport and other five departments jointly issued a notice on the 4th on the work related to the standardized management of online ride-hailing aggregation platforms, saying that relevant departments in various localities should maintain a high-pressure situation of cracking down on illegal operations in accordance with their statutory duties, and publicly expose online ride-hailing aggregation platforms and cooperative ride-hailing platform companies that have violations of laws and regulations.
In recent years, relying on Internet technology, cooperating with ride-hailing platform companies, facing passengers and matching supply and demand information, the platform (commonly known as the online taxi aggregation platform) has developed rapidly, providing new options for travel services, but there are also problems such as the lack of corporate responsibility implementation of online ride-hailing aggregation platforms and ride-hailing platform companies, and the lack of protection of the legitimate rights and interests of employees and passengers. In order to do a good job in the standardized management of the online ride-hailing aggregation platform, effectively protect the legitimate rights and interests of passengers and drivers, and promote the healthy and sustainable development of the online ride-hailing industry, the five departments issued the notice.
The notice mentions that local departments of transportation, telecommunications, public security, market supervision, and internet information should give full play to the role of the multi-department collaborative supervision mechanism of new transportation formats at the local level, and study and explore laws, regulations, policies and measures to standardize the management of online ride-hailing aggregation platforms in combination with local conditions. It is necessary to strengthen the supervision and guidance of the operation behavior of online ride-hailing aggregation platforms, urge online ride-hailing aggregation platforms to implement verification responsibilities for relevant online ride-hailing platform companies, and must not access online ride-hailing platform companies that have not obtained local ride-hailing business licenses, and drivers and vehicles providing services should apply for corresponding ride-hailing licenses. Guide online ride-hailing aggregation platforms and cooperative ride-hailing platform companies to carry out operations in accordance with laws and regulations in accordance with the "Interim Measures for the Administration of Online Taxi Business Services" and other relevant requirements.
The notice requires that corporate responsibility should be compacted to protect the legitimate rights and interests of passengers and drivers. Relevant local departments should urge online ride-hailing aggregation platforms to display information such as the name of the cooperative ride-hailing platform's company, the name of the ride-hailing app, the online ride-hailing business license, and the methods of complaint and reporting in a conspicuous position on the mobile Internet application (APP) and related webpages, as well as the user agreement, service rules, complaint and reporting methods, and dispute handling procedures of the aggregation platform. Urge ride-hailing aggregation platforms and cooperative ride-hailing companies to truthfully provide passengers with vehicle license plates and basic driver information. Guide ride-hailing aggregation platforms and cooperative ride-hailing platform companies to establish and improve the first question responsibility system for consulting services and complaint handling in accordance with the law in combination with their respective service content, and promptly and properly handle consultation and complaints from passengers and drivers. Where passengers are harmed due to safety liability accidents and require the ride-hailing aggregation platform to bear the prior liability for compensation, the relevant local departments should urge the ride-hailing aggregation platform to perform the relevant provisions of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests and bear relevant responsibilities.
The circular emphasizes the need to standardize business behavior and maintain fair competition market order. Relevant local departments should maintain a high-pressure situation of cracking down on illegal operations in accordance with their statutory duties, and publicly expose online ride-hailing aggregation platforms and cooperative ride-hailing platform companies that have violations of laws and regulations. Local departments of transportation, market supervision and other places should urge online ride-hailing aggregation platforms and cooperative ride-hailing platform companies to implement requirements such as clearly marked prices, and must not disrupt market order with unfair price behavior; Urge online ride-hailing aggregation platforms not to interfere with the price behavior of online ride-hailing platform companies, and must not directly participate in vehicle scheduling and driver management, so as to maintain fair competition market order.
The circular requires that coordination and cooperation should be strengthened to improve supervision capabilities and levels. Relevant local departments should strengthen coordination and linkage, innovate regulatory methods, and comprehensively use digital supervision, credit supervision, administrative law enforcement, social supervision and other means to improve regulatory capacity and level. Local transportation departments should take the initiative to periodically disclose the issuance of business licenses by local ride-hailing platform companies, so as to facilitate public access and supervision. It is necessary to urge online ride-hailing aggregation platforms and cooperative ride-hailing platform companies to transmit real-time information and data related to online ride-hailing operations to the online ride-hailing regulatory information exchange system in accordance with relevant regulations to ensure the quality of data transmission.
The notice emphasizes that it is necessary to strengthen bottom-line thinking and effectively maintain the safety and stability of the industry. Relevant local departments should strengthen industry dynamic monitoring and risk research and judgment, urge online ride-hailing aggregation platforms and cooperative ride-hailing platform companies, strengthen driver and vehicle management, and strengthen operational safety management; Reasonably formulate or adjust business strategies and study and evaluate in advance to effectively maintain the healthy and stable development of the industry. Local departments of transportation, telecommunications, public security, internet information, and other such departments should urge online ride-hailing aggregation platforms and cooperative ride-hailing platform companies to implement cybersecurity precautionary measures, strictly protect and manage data security, and take effective measures to prevent leakage, damage, and loss of personal information such as drivers, ride-hailers, and passengers.