Before paying, you need to go through cumbersome processes such as registering as a member, paying attention to the official account, and binding a mobile phone number. Some are forced to watch advertisements

How to break the parking self-service payment "routine"?

With the popularization of intelligent mobile applications and electronic payment, many shopping malls and hotel parking lots are implementing self-service payment of parking fees by scanning QR codes, self-scanning codes, early payment and other payment methods, which not only meet the different payment requirements of the public, but also save a lot of manpower. However, the original intention of self-service QR code payment is good, but the actual situation is not ideal. The Beijing Youth Daily reporter learned that many netizens complained that they had a poor sense of experience when scanning the code to pay the parking fee, and it was clear that they could pay for the mini program by entering the license plate number, but they had to pay attention to the official account, register members, bind the mobile phone number, etc., and a series of cumbersome processes not only took time, but also competed with the advertisements and "preferential activities" that pop up at any time on the page.

Routine one

Parking is easy to pay, and the process is cumbersome and disgusting

Some time ago, Ms. Yang, who lives in Chongqing, told the Beiqing News reporter that when she parked in the underground garage of Chongqing Evergrande Zhongyu Square, she found that the payment platform not only required WeChat authorization to register members, but also required mobile phone number SMS verification, "just pay a parking fee, but the parking lot has to find some inexplicable apps to collect personal information excessively," Ms. Yang said that she was very disgusted by such behavior, but this kind of situation is not uncommon in the country.

Recently, there are also consumer complaints that when they scan the code to pay the parking fee through the bee assistant, due to unskilled operation, they register a member under the guidance of the platform and bind the member and deduction channel, not only need to pay the membership fee before paying the parking fee, but also deduct its 14.8 yuan membership fee every month in a row.

Routine two

Pop-up ads can't hide from clicks or are inexplicably consumed

At present, many parking lots are cooperating with third-party Internet companies, for example, "Park Simple" will pop up advertising content such as "receive parking benefits", "open members to enjoy multiple rights", "receive 100 million accident protection for free with mobile phone number" and other advertising content in the process of paying parking fees. Therefore, even if consumers can skillfully operate the entire parking payment function, they may still lose out in the lure of pervasive pop-up ads and promotions.

According to an investigation by a reporter from Beiqing News, many parking payment systems on the market need to pay attention to the QR code of the mall or force to watch an advertisement to enter the payment platform. Mr. Wu, a citizen, reported to the Beiqing News reporter that when he used the PP parking mini program, there were pop-up ads interference when scanning the code for payment many times, and the pop-up page was superimposed. Mr. Wu believes that the Mini Program has forced viewing of advertisements and fraudulent consumption.

Routine three

"Preferential benefits" have the trap of binding accounts to lose points

Recently, a large number of complaints about the "Changyou platform" appeared on a platform, and a netizen said that when he scanned the WeChat code to pay parking fees in the parking lot of Guangzhou High-speed Railway Station on the afternoon of the 30th of last month, he suddenly jumped out of the Changyou platform mobile points to deduct parking fees, which claimed to be 6 yuan off. So, the gentleman followed the steps step by step, and according to the prompts, received a mobile phone verification code to exchange mobile points for parking coupons, and the page showed that WeChat Pay could be deducted 17 yuan. However, when the redemption was successfully paid, there was no deduction, and only after asking the parking staff did they learn that the offer was not available, and many people had been deceived.

Some consumers said that when they scanned the code in the parking lot to pay, they suddenly jumped out to reduce the parking fee by 5 yuan, clicked in and let the mobile account be bound, "Because there was a queue behind me, I hurriedly entered the verification code and clicked Finish." It was later found that the mobile information was deducted 7440 points. Changyou platform cheats points in this phishing method, the transaction process does not explain the need to pay mobile points for 5 yuan parking coupons, and the value of 5 yuan parking coupons and 75 yuan mobile points is completely unequal. At present, the consumer has canceled the transaction by reporting to the relevant authorities and asking the platform to refund the points.

Routine four

Cash payment is not accepted in the manual parking lot

Online mini programs are full of routines, and many offline parking lots no longer support cash payment. On March 3, Mr. Shen from Hangzhou, Zhejiang Province, posted a video saying that when he was paying in the parking lot, he wanted to save power to navigate because his mobile phone was short of battery, so he wanted to pay with the 19 yuan coin in the car, but who knew that he was rejected by the staff. The other party said that not accepting cash is stipulated by the leadership. However, due to the fact that many cars behind honked their horns and urged, they finally scanned the code and went out.

With artificial sentry boxes, unattended underground parking lots are even more inconvenient. Some elderly people or users who are not familiar with the operation of smart phone functions often spend a lot of time in these complex processes because they cannot scan the code to pay parking fees, and they cannot find other ways for a while, resulting in some vehicles congested at the exit of the parking lot.

analyse

Expert: Various "routines" are suspected of infringing on consumers' right to make their own choices

In response to the cumbersome and complicated operation process in the QR code payment in parking lots frequently complained about by consumers, Chen Yinjiang, deputy secretary-general of the Consumer Rights Protection Law Research Association of the China Law Society, said that Article 3 of the Regulations of the People's Republic of China on the Administration of the Renminbi stipulates that the legal tender of the People's Republic of China is the RMB, and all public and private debts within the territory of the People's Republic of China shall be paid in RMB, and no unit or individual may refuse to accept them. Therefore, parking requires that parking fees can only be paid electronically, and even mandatory to pay attention to official accounts or authorized mobile phone numbers, which is obviously unreasonable and illegal.

Shopping malls may recommend their own official accounts to consumers, but the premise is that consumers voluntarily choose whether to pay attention, and they need to obtain their consent when authorizing relevant personal information such as avatars and WeChat accounts, rather than obtaining users' attention through coercion or disguised coercion.

Although the self-service payment function saves a lot of manpower, expands the new scene of electronic payment, and adapts to the daily use of most people to a certain extent, it is easy to damage the legitimate rights and interests of consumers.

When talking about problems such as "rogue" links and frequent pop-up advertisements built into payment software, Chen Yinjiang said that the State Administration for Market Regulation recently revised and issued the "Measures for the Administration of Internet Advertising", which stipulates that when publishing Internet advertisements in the form of pop-ups, advertisers and advertisement publishers should clearly mark the closing sign to ensure one-click closure. Therefore, it is a violation of the law to force consumers to watch advertisements that end the timer to enter the payment page, or to have no closing sign, unclear attention signs, etc.

In addition, the advertising content displayed by the parking fee payment platform shall be true and legal, and the parking lot operator shall be responsible for the Internet advertising content. Using false advertising content to deceive or mislead consumers is suspected of infringing consumers' right to make their own choices, especially if consumers do not fulfill their rights and interests after participating in the event, and may also constitute fraud. Where parking lot operators entrust internet platforms or advertising companies to conduct advertisements, causing damage to the lawful rights and interests of consumers, advertising publishers, advertising agents and advertisers shall bear joint and several liability in accordance with law. When consumers encounter similar situations, they can report to the relevant departments and actively protect their legitimate rights and interests.

This group of text/reporter Lin Lishuang intern Angel

Co-ordinator/Chi Haibo