China News Service, March 15th (China News Finance reporter Xie Yiguan) On March 15th, the China Consumers Association released the results of the 2023 "Boost Consumer Confidence" consumer rights protection year theme survey results.

The survey results show that most respondents believe that the consumption environment is getting better and better, but there are still shortcomings, among which personal information leakage is the most troublesome for consumers.

　　Specifically, more than 80% of the respondents expressed satisfaction with the overall domestic consumption environment, and most respondents expressed their approval of the strength and effectiveness of consumption supervision.

The development of online and offline consumer markets has its own characteristics. The evaluation of offline market regulation is higher than that of online, while online consumer trust has increased significantly.

　　However, there are still some shortcomings in the current consumption environment that need to be improved urgently.

Judging from the feedback from the respondents, the problem of personal information leakage still plagues consumers, ranking first among all kinds of problems (37.3%); 28.3% of the respondents think that waste in consumption (such as food waste) is serious; 26.6% of the interviewees think that there are many rumors on the Internet, and the problem is relatively prominent.

The consumption environment issues that consumers pay more attention to include prepaid/card merchants running away, false publicity or misleading publicity, accounting for more than 20% of the population.

　　In terms of consumer rights protection, survey data show that more than 90% of consumers can identify consumption problems, their willingness to protect their rights continues to increase, and the proportion of consumers who choose to "suffer silently" continues to decrease compared with previous years.

Judging from the feedback from the respondents who have experience in rights protection, nearly 80% are satisfied with the results of rights protection.

　　In addition, the survey shows that 62.9% of consumers believe that their household income will increase in the coming year, and the proportion of expected increase in household consumption expenditure is higher than the proportion of expected increase in savings. The trend of consumption momentum release is obvious; about 60% of consumers believe that "revenge" Consumption" is likely to appear.

Although "consumer credit" is welcomed by the public, about 30% of the respondents said that they need to be cautious.

　　The survey also found that consumers obtain consumer information in various ways, and the influence of social networks and new media communication has increased.

All kinds of consumption promotion activities are very attractive, and more than 70% of the respondents pay attention to and participate in them.

From the perspective of consumers' self-evaluation, most people think that they can consume rationally, and green and low-carbon, careful budgeting, and shopping around are the mainstream consumption mentality.

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