China News Service, February 3 (Xie Yiguan, China News Finance reporter) According to the news from the China Consumers Association (hereinafter referred to as the "China Consumers Association") on the 3rd, through January 21 (New Year's Eve)-January 28 (the first month of the first month) Seven) During the period, the relevant consumer rights protection situation was analyzed by online big data public opinion. During the 8-day monitoring period, a total of 24,950,040 pieces of information related to "consumption rights protection" were collected, with an average daily information volume of about 3.119 million pieces.
The monitoring found that during the Spring Festival in 2023, consumers' complaints will mainly focus on three aspects: cultural entertainment, catering consumption, and scenic spot tourism.
Cinema's "film change" arouses heated public opinion
During the monitoring period, a total of 1,297,514 pieces of negative information on "cultural entertainment" were collected, with a daily average of 162,189 pieces.
The amount of public opinion information is on the rise, reaching its peak on January 26, and the public opinion information is mainly related to Spring Festival movies.
The China Consumers Association stated that this year's Spring Festival has rich cultural and entertainment consumption content, and many films were released during the Spring Festival, which not only reaped box office revenue, but also attracted public attention.
A theater in Guangyuan, Sichuan changed "The Wandering Earth 2" to "Manjianghong" due to equipment failures. Questions about the "replacement" aroused heated public opinion.
The picture is taken from the "Spring Festival" consumer rights public opinion analysis report released by China Consumers Association on February 3
In addition, fireworks and firecrackers will attract people's attention every Spring Festival.
Gatling and fairy sticks are the popular varieties of fireworks this year. The price and quality of "net celebrity fireworks" Gatling have become a hot spot of public opinion.
"1,500 yuan for 4 cauliflowers" and "20 yuan for 6 noodles" attract attention
During the monitoring period, a total of 676,889 pieces of negative information on "catering consumption" were collected.
The amount of daily negative information shows an increasing trend, with an average of 84,611 pieces per day, and the amount of public opinion information reached its peak on January 28 (the seventh day of the first lunar month).
During the monitoring period, content such as "1,500 yuan for 4 cauliflowers" and "20 yuan for 6 root noodles" aroused widespread concern and discussion. The department actively followed up the investigation and responded to public concerns.
In addition, Changsha tourists complained about the incident of queuing up for 4,538 tables at an online celebrity shop, which also attracted the attention and discussion of many netizens.
The China Consumers Association believes that whether it is a dispute over food and beverage prices in popular tourist destinations such as Beihai and Xi'an, or a theater that causes dissatisfaction and doubts about refunding and changing film schedules on the grounds of equipment failure, although it is only a case, it reveals the integrity of some businesses behind it. The relatively insufficient or even lack of awareness and measures is still worthy of vigilance.
The problem of scenic spot management in the case of a large increase in the flow of people has been complained about
During the monitoring period, a total of 658,920 pieces of negative information about "scenic spot tourism" were collected, with an average of 82,365 pieces per day. The amount of daily negative information showed an increasing trend. It reached a peak on January 26 (the fifth day of the new year) and then stabilized.
The picture is taken from the "Spring Festival" consumer rights public opinion analysis report released by China Consumers Association on February 3
The complaints of public opinion mainly point to the management problems of scenic spots in the case of a large increase in the flow of people and the problem of non-fulfillment of tourist accommodation reservations when they are fully booked.
In addition, during the festival, the "hot air balloon falling from the sky in Leshan Scenic Area, Sichuan" accident aroused public attention.
The China Consumers Association believes that, judging from the results of public opinion monitoring, whether it is the thrilling moment when a hot air balloon falls from the sky in Leshan scenic spot in Sichuan, or the unpleasant consumption experience such as tourists stranded for 5 hours under snowfall in Huangshan, and rooms not cleaned for 4 hours after booking a hotel, etc. , all show that the safety bottom line awareness and safety guarantee capabilities of relevant service providers need to be improved, and the service awareness and specific measures to improve consumer experience and consumer satisfaction need to be effectively strengthened.
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