China News Service, January 11 (Xie Yiguan, China News Finance reporter) China Consumers Association announced on the 11th that on the basis of extensive collection of opinions from consumers and all walks of life, the theme of the Consumer Rights Protection Year organized by the National Consumers Association in 2023 is "Promoting boost consumer confidence".
According to reports, around the theme of "boosting consumer confidence", the China Consumers Association and the National Consumers Association plan to carry out the following work:
The first is to carry out extensive and in-depth publicity on the theme of the year, expand social influence, and promote the formation of consensus.
The second is to carry out research on the social responsibility of enterprises to protect consumers' rights and interests and the modernization of consumer rights and interests protection under the new situation, formulate good codes of conduct for enterprises to protect consumers' rights and interests, and issue guidance on the modernization of consumer associations.
The third is to carry out theoretical and practical research on issues and fields such as live streaming, prepaid consumption, and big data "familiarity", expose and criticize behaviors that damage consumer confidence, express the opinions of consumer associations, put forward legislative and regulatory suggestions, and promote relevant systems Continuous improvement.
The fourth is to improve the consumer education outline, promote the construction of online consumer education bases, innovate methods and enrich carriers, realize branded and visual dissemination of consumer education, and popularize consumer knowledge in a way that consumers like to hear and see.
Continue to carry out activities such as controlling excessive packaging and opposing food waste, advocating enterprises to accelerate the green transformation of production methods, and calling on consumers to practice green and low-carbon lifestyles.
Focusing on accelerating consumption quality improvement and upgrading, carry out comparative tests on intelligent products, electronic equipment, elderly care products, infant products and other products, update database information in a timely manner, optimize the content of the WeChat mini-program "Consumers Association Helps You Choose", and choose high-quality products for consumers Provide objective and true references.
The fifth is to continue to carry out consumer satisfaction evaluations in 100 cities to promote the improvement and optimization of the urban consumption environment.
Pay attention to weak links in consumption and new forms and models of consumption, focus on conducting supervision and investigations on prepaid consumption, rural consumption environment, etc., and promote the resolution of outstanding issues that affect consumer confidence.
The sixth is to promote the optimization and upgrading of the complaint handling system of the National Consumers Association, realize the real-time online interaction between the Consumers Association organization, operators, and consumers, and improve the level of networked, intelligent, and convenient complaint handling.
Comprehensively use methods such as publicity of complaint information, inspections, interviews, support for prosecution, public interest litigation, etc., to find ways to improve the resolution rate of consumer disputes and consumer satisfaction.
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