With the aim of improving the customer experience in accordance with the highest international standards

"Abu Dhabi Chamber" launches an updated "Certificate of Origin Effortless" service

As part of its participation in the Abu Dhabi Program for Effortless Customer Experience, which was launched by His Highness Sheikh Khalid bin Mohammed bin Zayed Al Nahyan, member of the Executive Council of the Emirate of Abu Dhabi and head of the Abu Dhabi Executive Office, the Abu Dhabi Chamber of Commerce and Industry announced yesterday the launch of the "Certificate of Origin Without Borders" service. Joud », after making a series of improvements and additions to the previous version, in order to enhance the customer experience and shorten the time required to obtain the service.

The Abu Dhabi Chamber stated that the program focuses on customer service, and allows everyone who lives and works in the emirate, as well as its visitors, to obtain various government services quickly, easily and effortlessly.

Dealers experience

The "Abu Dhabi Chamber" indicated that it worked in coordination with the Abu Dhabi Executive Office to develop a plan of several stages, aimed at improving the customer experience, in accordance with the highest international standards followed, in the implementation of which a work team from various disciplines and departments participates, after carrying out an extensive study to identify the challenges facing customers. Participate in the service redesign laboratory with the rest of the local authorities, discuss development initiatives and involve customers in the design and analysis processes.

facilitating "business"

The Director General of the Abu Dhabi Chamber, Muhammad Hilal Al Muhairi, said: “The service (Effortless Certificate of Origin) comes in line with the Abu Dhabi government’s directives aimed at improving the experience of customers, and our belief in the importance and necessity of improving the experience of our customers with the services we provide, and facilitating the conduct of commercial activities in The Emirate of Abu Dhabi, by investing in digital capabilities and capabilities, to ensure the sustainability of the competitiveness of the private sector, and to enable it to keep pace with technological development in the business system.

He added: “The (Effortless Certificate of Origin) service is the first enhanced service launched by the (Abu Dhabi Chamber), with the aim of improving the customer experience, and contributing to raising the position of the Emirate of Abu Dhabi globally in global competitiveness indicators in the ease of doing business, in line with the objectives of our strategy aimed at providing a digital experience.” exceptional for the business community in Abu Dhabi ».

Added improvements

Among the improvements that have been added to the certificate of origin service are reducing the stages of obtaining the service, the number of required data and documents, and adding new and innovative features in choosing the products to be exported or re-exported, such as: the most chosen products, or products according to the receiving party, and notifying customers of the status of the request via The “Tamm” system, as well as the feature of automatic approval of the application if the conditions and requirements are met, taking into account the standards of the international chain of certificates of origin of which the “Abu Dhabi Chamber” is a member, and other advantages.

The "Abu Dhabi Effortless Customer Experience Program" is a pioneering model in improving the customer experience with the services provided by the Abu Dhabi government, and strengthening the emirate's position as a leading destination in the field of customer experience with the government sector.

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