Chinanews.com, January 5. According to the website of the State Administration for Market Regulation, on January 5, the State Administration for Market Regulation issued a list of China CDF, Hainan Duty Free, CDF Rishang, Zhongchu Service Duty Free, Zhongqiao Duty Free, Wangfujing, 10 tax-free enterprises including Shenzhen Duty Free, Zhuhai Duty Free, Hailv Duty Free, and Haikong Duty Free provided administrative guidance.
At the meeting, the person in charge of the Law Enforcement and Inspection Bureau of the General Administration pointed out that when some tax-free companies conduct online sales, the standard terms are unfair, the information disclosure is insufficient, and the after-sales service is not perfect, which is easy to mislead consumers, and excludes and limits consumers. , quality problems, returns and other rights will damage the legitimate rights and interests of consumers, affect consumer confidence and expectations, and be detrimental to the healthy development of the duty-free industry.
The person in charge of the Internet Supervision Department pointed out that tax-exempt enterprises should adhere to the principle of fairness when drafting standard terms, and must not contain unfair and unreasonable content such as exempting operators from their own responsibilities, increasing consumer responsibilities, and excluding consumer rights.
When conducting online sales, it is necessary to strictly abide by the "E-Commerce Law", "Online Transaction Supervision and Management Measures" and other regulations. First, implement the obligation of information disclosure, disclose product information in a comprehensive, true, accurate and timely manner, and do not deceive or mislead consumers; second, improve platform rules and agreements , to clarify the rights and obligations of entering and exiting the platform, product quality assurance, and consumer rights protection; the third is to effectively protect the rights and interests of consumers, establish a convenient and effective online complaint and reporting mechanism, and handle consumer complaints and reports in a timely manner.
The person in charge of the Law Enforcement and Inspection Bureau emphasized that tax-free enterprises selling imported goods to domestic consumers shall apply domestic laws and shall abide by the provisions of the "Consumer Rights Protection Law". "Tax exemption does not exempt responsibility."
The first is to strictly perform the seven-day unreasonable return obligation of online shopping, and not to expand the scope of products that are not applicable to unreasonable returns without authorization. For products that are not applicable to unreasonable returns under the law, they should be clearly marked and confirmed by consumers.
The second is to fully fulfill the quality guarantee responsibility.
Unless otherwise stipulated by the law, if the product has quality problems, consumers can claim to return the product within seven days, and claim replacement or repair after seven days. No additional thresholds and conditions shall be set.
The third is to improve product information disclosure.
For duty-free goods and non-duty-free goods, it is necessary to distinguish between different sales pages, clearly identify product categories, standardize and clearly mark prices, and must not mislead consumers to buy non-duty-free goods under the banner of "tax-free".
The fourth is to implement the main responsibility of consumer rights protection.
Smoothly expand after-sales channels, improve service quality, improve resolution efficiency, actively cooperate with market supervision departments to handle complaints and reports, and promote more consumer disputes to be resolved at the source.
The article stated that the State Administration for Market Regulation will continue to support the healthy and orderly development of the duty-free industry, guide enterprises to improve consumption conditions, innovate consumption scenarios, promote the recovery and expansion of consumption, and serve to promote high-quality development and guarantee high-quality life.
(China New Finance and Economics)
search
copy