A few days ago, the official website of the State Post Bureau released the national standard "Express Service" (draft for comments).
One of the biggest changes in the draft for comments is that for the first time, the "number of deliveries" is clarified, and the time limit for "express delays" is specified. It also proposes that express services should not be provided at prices below cost without justifiable reasons.
According to the national standard formulation and revision plan, the deadline for this feedback is December 6.
The current "Express Service" series of national standards were first released at the end of 2011 and came into effect in May 2012.
In the past ten years, my country's express delivery industry has undergone major changes. Emerging formats such as cold chain fresh food, rural e-commerce, and warehouse distribution integration have emerged continuously. Automation, informatization, digital intelligence, and green transformation have all accelerated, and safe, green , intelligence, and convenience have become new requirements for the development of express delivery services.
In what ways does the draft for comments modify the national standards?
What are the functions and significance?
Free home delivery twice
The reporter noticed that one of the biggest changes in this draft for comments is the classification and refinement of delivery methods.
Delivery methods should mainly include door-to-door delivery, delivery to intelligent collection and delivery service terminals (box delivery), delivery to express service stations (station delivery) and other methods.
In addition, the draft for soliciting opinions proposes that express service entities should provide at least two free deliveries for door-to-door express deliveries, and the deliveries should be made between 8:00 and 20:00.
There should be an interval of more than 8 hours between two free deliveries, unless otherwise agreed with the user.
For door-to-door delivery of express items that have not been delivered twice, the express service entity may agree with the recipient to adopt delayed delivery, box delivery, or station delivery; if the recipient still chooses door-to-door delivery, the express service entity may charge additional fees, but Recipients should be informed of the charges in advance.
"This is not only the norm for the behavior of express delivery companies, but also the protection of express delivery companies, providing operational specifications for end-delivery." Zhao Guojun, director of the Postal Development Research Center of Beijing University of Posts and Telecommunications, believed in an interview with a reporter from the "Worker's Daily" that this means receiving The sender cannot request free door-to-door delivery for unlimited times, and now the express service scene has changed. In the case of two door-to-door delivery failures, you can also choose free box delivery and station delivery. Therefore, the third door-to-door delivery fee ratio It is very low and will not lead to a disguised price increase for express delivery.
Clarify various express delivery time limits
The reporter noticed that in response to the issue of "delivery delays" where consumer complaints are relatively concentrated, the draft for comments clarifies that the time limit for "complete delays" should be 3 days for intra-city express services, 7 days for intra-provincial and inter-provincial express deliveries, and 21 days for international express delivery.
Regarding the time limit for express delivery, the draft for comments states that the express service entity should agree with the sender on the time limit for express delivery services, and provide services within the agreed time limit.
In this regard, Zhao Guojun believes that in the past ten years, my country's express delivery industry has continued to develop rapidly, and its express delivery business volume has ranked first in the world for eight consecutive years. This year, it has entered 100 billion pieces 7 days earlier than last year.
The huge volume of express delivery is bound to cause delays due to various factors.
Clarifying the time limit for delays of different types of express delivery is to provide a clear time limit for solving consumer complaints about express delivery delays, and also provides a reference for express delivery companies to set thresholds for the industry.
Say goodbye to low-price competition?
The consultation draft also proposes cost zoning, requiring express service entities to scientifically calculate costs based on factors such as product types and service distances, and to announce service time limits and service prices to users based on the county where the express is received and sent to the county where the express is delivered. , and should not provide courier services at a price below cost without justification.
"This is a clear point of view to unblock the industry's stagnation point." Zhao Guojun believes that for a long time, express delivery companies have been caught in low-price competition and disorderly competition by fighting "price wars", which has restricted the long-term development of enterprises.
The draft for comments is to guide enterprises into scientific competition and bring the entire express delivery industry into a stage of high-quality development.
In Zhao Guojun’s view, all the adjustments and changes in the consultation draft, including cost partitions, are the normative framework proposed in response to changes in the express delivery service scene since the development of the express delivery industry over the past ten years. The industrial chain plays a role in guiding behavior and regulating development.
"Revision of the "Express Service" series of national standards, adapting to the new characteristics of express service development, new formats, and new technology needs, and promoting the resolution of difficult and hot issues in development will help consolidate the foundation for express delivery development, optimize the quality of express service, and improve the level of express service. Promote the high-quality development of express delivery." The relevant person in charge of the State Post Bureau said.
Gan Xi (Source: Workers' Daily)