Strengthening the management of the real-name system for train tickets Official Interpretation of "Administrative Measures for the Real-Name System for Railway Passenger Tickets"

　　Chinanews.com, November 25th, a few days ago, the Ministry of Transport issued the "Administrative Measures for the Real-Name System of Railway Passenger Tickets" (hereinafter referred to as the "Measures"), which will come into force on January 1, 2023.

On the 25th, the website of the National Railway Administration released the interpretation of the "Measures" by Wang Zhonggang, director of the Transportation Supervision and Management Department of the bureau. The main points are as follows:

　　1. Why should the Measures be revised?

　　In order to strengthen the safety management of railway passenger transportation and implement the requirements for the real-name purchase and inspection of railway passenger tickets stipulated in the "Regulations on the Administration of Railway Safety", the Ministry of Transport issued the original "Measures" in 2014.

In recent years, with the rapid development of railways, electronic tickets have been fully implemented, new equipment such as automatic real-name ticket sales, ticket collection, ticket inspection, and ticket inspection, and new technologies such as face recognition have been gradually put into use. The external environment of ticket real-name system management has undergone tremendous changes. , it is urgent to revise and improve the original "Measures", and link up with the newly revised "Regulations on Railway Passenger Transport".

　　2. What are the main changes in the newly revised Measures?

　　(1) Adjust the management scope of the real-name system for tickets.

On the basis of the original "Measures" that implemented real-name management of tickets for express and above passenger trains and related stations, and in accordance with the "Anti-Terrorism Law of the People's Republic of China", it is further clarified that all railway passenger trains and stations implement real-name management of tickets.

At the same time, special regulations have been made for some public welfare "slow trains", urban (suburban) trains, intercity trains and related stations that are not long-distance passenger transport according to the actual situation.

　　(2) Refine the real-name purchase requirements for tickets.

The first is to make it clear that the passenger's true and valid identity certificate or identity certificate information should be provided when purchasing tickets and handling ticket replacement, ticket collection, ticket change, and refund.

The second is to clarify the types of valid identity documents that can be used when purchasing tickets through the Internet, telephone, automatic ticket vending machines, manual ticket windows, etc., to enhance operability.

The third is to clarify the procedures for reporting the loss and making up for passengers who lose their real-name tickets.

　　(3) Improving the regulations on ticket real-name verification.

The first is to clarify that railway transportation companies should check the identity information recorded on the ticket, the passenger and the valid ID card used when purchasing the ticket, and passengers should cooperate; , Passengers whose certificates cannot be automatically read, need to use barrier-free passages, and other passengers who need help provide necessary services.

The third is to clarify the requirements for real-name verification on passenger trains.

The fourth is to clarify the obligations of railway transportation companies in the protection of passengers' personal information and the requirements for relevant protective measures.

　　(4) Increase the content of legal liability.

The first is to make it clear that railway transportation companies should stop behaviors that disrupt the management order of the real-name system for tickets.

The second is that railway transportation companies that do not implement the real-name system management requirements for tickets shall be dealt with in accordance with the "Anti-Terrorism Law of the People's Republic of China"; and those that leak passengers' personal information shall be handed over to relevant departments for handling.

The third is to clarify the responsibility of the staff of the railway supervision department for dereliction of duty and dereliction of duty.

　　3. The newly revised "Measures" has adjusted the scope of real-name management of railway passenger tickets. What are the considerations?

　　The original "Measures" clarified that "the real-name system management of passenger trains of express and above grades and related stations shall be implemented, except for children's tickets." The scope specified in the original "Measures".

　　For this reason, on the basis of summarizing the real-name system management experience of railway passenger tickets in recent years, the real-name system management scope is adjusted to implement real-name system management for all railway passenger trains and stations.

In view of the fact that some public welfare "slow trains", urban (suburban) trains, intercity trains, and related stations that do not belong to long-distance passenger transport are affected by facilities, equipment, and environmental conditions, it is true that they do not currently have the conditions for implementing the real-name management of tickets. Announce to the public and explain the reasons.

After the above-mentioned passenger trains and stations meet the real-name system management conditions for tickets, gradually promote the implementation of real-name system management for all railway passenger trains and stations.

　　4. The newly revised "Measures" clarifies the valid identity certificates for real-name system management of tickets. What are the considerations?

　　The original "Measures" authorized the specific types of valid identity documents required for the real-name system management of train tickets to be announced to the public by railway transport companies. uncertainty.

In recent years, with the rapid development of railways, the railway transportation market environment has undergone major changes.

In order to standardize the order of the railway passenger transportation market, further promote the interconnection of valid identity documents among different railway transportation enterprises, and facilitate passengers to travel smoothly, on the basis of summarizing the real-name system management experience of railway passenger tickets in recent years, refer to civil aviation, roads, waterways and other transportation According to the practice of the industry, in the newly revised "Measures", the types of valid identity documents that can be used are clarified in four ticket purchase channels: manual ticket window, Internet, telephone, and automatic ticket vending machine.

　　5. What are the institutional arrangements in the newly revised "Measures" in terms of adhering to the people-centered approach and facilitating passenger travel?

　　First, promote the interconnection of valid identity documents among different railway transportation enterprises. In the newly revised "Measures", the types of valid identity documents that can be used are clarified in four ticket purchase channels: manual ticket window, Internet, telephone, and automatic ticket machine.

Second, it is clarified that manual real-name verification channels should be set up at stations to provide necessary services for the elderly, those whose certificates cannot be read automatically, those who need to use barrier-free channels, and other passengers who need assistance.

Third, it is clarified that railway transportation companies should provide consulting services for passengers who cannot produce valid ID documents, and encourage railway transportation companies to provide convenience for passengers to apply for temporary identification certificates through the Internet and self-service card application equipment.

Fourth, encourage railway transportation companies to adopt advanced equipment and technology, actively carry out online verification of valid identity documents, promote the use of self-service real-name verification equipment, provide non-contact verification services for passengers, and improve traffic efficiency.

Fifth, it is clear that some public welfare "slow trains", urban (suburban) trains, intercity trains and related stations that do not belong to long-distance passenger transport are affected by facilities, environmental conditions, etc., and temporarily do not meet the conditions for real-name management of tickets. The railway transport enterprise shall announce to the public in advance and explain the reasons.

(China New Finance and Economics)