She called for avoiding buying it from any source other than those licensed in the country

"Telecom Regulatory Authority" warns subscribers against trading in "distinctive numbers"

The authority confirmed that selling numbers is an illegal activity in the country, except for licensees.

archival

The Telecommunications Regulatory Authority and Digital Government warned against the trade in unique numbers for phones, asking subscribers to avoid buying those numbers from any source other than licensed telecom providers in the country, which are the “Etisalat from &e” and “Du” companies affiliated with “Emirates Integrated Telecommunications”.

In a report on “Consumers’ Responsibilities Related to Telecom Services in the State,” the TRA confirmed that selling numbers is an illegal activity in the country, except from licensees.

She also confirmed in the report, of which Emirates Today obtained a copy, that no one has an absolute right to a specific phone number, pointing out that the numbers are part of the national plan for numbers, which is one of the scarce resources managed by the authority.

contracts

The authority said that it requires service providers to provide written contracts to customers that clearly and explicitly state the full terms and conditions, including any restrictions or limits related to the provision of the relevant service, noting that the numbers are not owned by the consumer, and that service providers have the right to withdraw them.

Overuse

At the same time, the Telecommunications Regulatory Authority warned that excessive use of a mobile phone while roaming could incur large bills for the subscriber, leading to what it called a “mobile phone bill shock.”

The authority advised the need to stop the feature of automatic switching from the "Wi-Fi" network to the third generation by turning off cellular data or data roaming from the phone, especially when outside the country to avoid high fees.

It also advised subscribers to use their accounts regularly to avoid disconnection and loss of the number associated with the account.

The authority called on subscribers to stay informed about service offers in the best possible way and to gather as much information as possible about the service they intend to subscribe to, while learning about the experience of other consumers subscribing to the same service.

price comparison

The authority also called for comparing prices and features before purchasing, reading the terms and conditions related to the contract, and understanding each paragraph before concluding a contract with the service provider, stressing the need for every consumer to know his financial capabilities before concluding any contract while refraining from participating in any offers that are promoted on attractive terms. without inquiring about the details of the contract.

The Telecommunications Regulatory Authority called on subscribers to be fully aware of the fees and conditions for using packages and additional services that they are entitled to add to the basic services before starting to use them, and to track changes that occur in the contract and inquire about them to avoid confusion.

judgments

The authority stressed that consumers should understand the main provisions related to products and services before subscribing to them, on top of which is the contract period, the fees due, the number of payment times and discounts applied and their validity period, a description of any additional features included in the package and early termination fees, if any.

The authority called for the return of the devices that were provided by the service provider in the event of cancellation, suspension or interruption of a service, with the need to inform the provider of the format in which the subscriber wishes to receive invoices, whether electronic or paper, while adhering to his responsibilities stipulated in the contract and paying the bills according to the agreed period to avoid interruption of service. .

She pointed out that in the event that bills are not received or inaccurate, the subscriber must inform the provider directly of that and take corrective measures, in addition to informing him in the event of loss or theft of the SIM card and take legal measures to disable it.

own account

The Telecommunications Regulatory Authority and Digital Government stressed the importance of the subscriber limiting the misuse of his private account by protecting it with a password or personal identification number, in addition to ensuring the availability of security for telecommunications devices and the use of telecommunications services in a manner that does not contradict the law.

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