It required the telecom providers to obtain the customer’s consent before sharing his data with other parties

“Regulating Telecommunications”: The subscriber has the right to recover the fees if the service is not available

The authority confirmed that the consumer will not register for any service or impose fees unless he requests the service or agrees to pay its fees.

Photography: Patrick Castillo

The Communications and Digital Government Regulatory Authority confirmed that the subscriber has the right to request a refund of the fees calculated on the days when his telecom service is not available, and to request the use of the insurance amount that the consumer may pay for the international roaming service.

In an updated report on the rights of consumers of telecommunications services, the authority confirmed the right of consumers to request the protection of their information and personal data from telecom service providers, with the obligation of the provider to take the consumer's permission before sharing his data with its subsidiaries or parties. Others that are not directly involved in providing telecommunications services to the consumer, as well as requiring the provider to obtain the consumer's consent before publishing its information in the phone book.

contracts and services

With regard to contracts and services, the Communications Regulatory Authority and Digital Government obligated providers to provide subscribers with clear information about any condition of the service upgrade or transfer, including any changes to the service and its price in the future, and to obtain the consumer’s consent to provide him with additional mobile data once exhausted. his data.

Terms and Conditions

The “Telecom Regulation” also obligated service providers to provide full information, terms and conditions, and price information to the customer in a clear, sufficient, accurate, and free manner prior to contracting with regard to the services and options available by the telecommunications service provider, so that he can make an informed choice and receive an overview of the product that includes, as a minimum, the fees due and the number of payment times. The contract period, an explanation of the applicable discounts and their validity period, as well as a description of any additional features included in the package and early cancellation fees, if any.

Notices

With regard to notifications and alerts, the authority stressed that the consumer has the right to be notified at least 28 days prior to a price increase or any change in the contract that would affect the price increase, and to be notified of any planned interruption in the telecommunications service.

And the “Regulation of Communications” affirmed that it is mandatory for the consumer not to register for any service or impose any fees on him, unless he requests the service or agrees to pay its fees, and not to consider that the consumer agreed to the service offer once he did not choose to reject the offer while allowing the service to be canceled without the need to choose. An interview to exit the contract, stating that the consumer has the right to request a reconnection of the service after paying all relevant fees.

informations

The Telecommunications Regulatory Authority and Digital Government stated that the subscriber has the right to receive any information about his use of telecommunications services free of charge, without delay after conducting a sufficient investigation of some information to verify the account holder.

Requiring the provider to obtain the subscriber's consent to provide him with additional data for the "mobile".

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