Develop the "strongest brain", create the first three-dimensional sorting system, and promote the integrated development of e-commerce...
How can the express delivery industry meet new challenges after "Double 11"?
The annual "Double 11" shopping festival has ended. For the express delivery industry, after the end of "Double 11", the logistics peak begins.
According to the forecast of the postal department, the delivery of the express mail generated during the "Double 11" peak season will be basically completed before November 20.
So during this period, how did the postal express industry cope with the challenges of the peak season?
The reporter learned about the highlights of express delivery in various places through cloud interviews.
There is a "strongest brain" in the command center
"This year's "Double 11" our couriers really don't have to be in a hurry anymore. The work is getting easier and more efficient. Couriers, drivers, operators, and customer service seldom work overtime all night, but at the same time, Our customer service is getting better and better, and the delivery and pick-up are getting faster and faster." Yuan Zheren, deputy general manager of YTO Express Jiangsu Suqian Shuyang Branch, believes that this is all due to the presence of a "strongest customer service" in the command center. "Brain" - the outlet manager.
According to Yuan Zheren, with the branch manager, the branch can check the loading and unloading data of the center’s inbound parcels as early as 6 hours in advance, so as to plan in advance, arrange in advance how many people and how big the trucks are to pull the parcels, which is very accurate.
In addition, the network can check the loading situation of the corresponding grid in the center in real time.
In this way, the sorting of the follow-up outlets and the delivery of the courier can be carried out earlier, and the delivery time can be guaranteed.
"The operating efficiency of personnel has increased from 1,300 votes per capita per hour in the past to the current maximum of 2,000 votes per capita, and the overall operating time has been shortened by nearly 40%."
On the "Network Manager", you can also communicate with customers online through the "Customer Manager".
According to Yuan Zheren, they mainly go out of Hong Kong, and connect with many e-commerce customers of different product types and multiple platforms. In the past, there were more than 20 customer service personnel, and they were often overwhelmed.
With the smart customer service "Xiaoyuan", the merchant customer service, the courier company's customer service and "Xiaoyuan" will be "bound" to one group. As long as the common needs of customers such as returning packages and changing addresses are raised in the group, the smart customer service will respond instantly. , Solve and give timely feedback. If you encounter more complicated problems, the manual customer service will also contact you as soon as possible.
"Now the number of customer service personnel has been reduced by half, but the problem is handled more efficiently, and the customer's praise has also improved." Yuan Zheren said.
The first three-dimensional sorting system for large and small pieces
At 8:30 a.m. on November 15th, in the Debon Shanghai Jiading Transit Center, when the vehicle passed through the station dispatching and docked at the fixed platform, Wang Huatao, the leader of the third operation field team of the unloading group, turned on the equipment, and saw that the telescopic belt conveyor automatically stretched Inside the compartment, the sorting personnel in his group scanned and placed the goods on the belt conveyor, and the goods were transported to the automatic sorting equipment through the belt conveyor.
According to Li Yang, the senior manager of the transshipment center, this is the company's first patented multi-layer three-dimensional automatic sorting system for large and small items, which can separate stacked express items on the conveyor belt, effectively reducing the damage rate of items.
Wang Huatao also told reporters that the industrial camera of this equipment uses 360° six-sided barcode recognition technology for label recognition. The industrial camera performs non-contact recognition of cargo information, and then automatically reaches the automatic module belt area. Automatic sorting and classification at the receiving place, no need to flip the barcodes of all the shipments up, reducing the timeliness of manual sorting and reducing the error rate.
"Moreover, our belt conveyor is wider than the belt conveyors we usually see. Since most of the goods we carry are heavy and large, the width of this equipment is tailored for large items. The width is 1.4 meters, 1.6 meters, or even 1.8 meters, which is suitable for sorting heavy goods." Li Yang said that this sorting system can sort more than 25,000 pieces of goods in a single hour at the fastest time. More than 500,000.
Compared with the original manual sorting method, the work efficiency is increased by more than 3 times.
It is also this system that supports their comprehensive upgrade of manpower, venues, and vehicles during the "Double 11" peak season.
Agricultural products can be delivered at the door
"'Double 11' is here, and I can send out about 1,000 pieces of courier every day." On November 10, Zhang Jing, an e-commerce owner who is sending couriers at Yunda Dechang County, Sichuan Province, told reporters that she is from the Sixth Institute of Dechang County. Villagers in Youshan Village of the town have returned home to start a business and engaged in e-commerce for five years. They mainly sell local strawberries, pears, walnuts, grapes, mulberries, blueberries, loquats and other agricultural products through major e-commerce platforms.
At the beginning, only the county town had express delivery, and it was necessary to transport the goods to the express station in the city for delivery, and only dozens of pieces could be delivered every day.
Now the volume of shipments ranges from hundreds to thousands of pieces every day, and they can be delivered at the doorstep.
According to Xu Feng, the person in charge of the outlet, the reason why the delivery can be made at the doorstep is that the outlet relies on express delivery, e-commerce entrepreneurship as a support point, and local high-quality agricultural products as support. A number of e-commerce service stations have established a rural express network covering 95% of the towns in Dechang County, successfully opened up the last mile of express delivery, realized the integrated development of e-commerce and express delivery, and opened e-commerce service stations in all villages and towns in Dechang.
Xu Feng told reporters that last year he also invested in the construction of the Dechang County E-Commerce Industrial Park & Express Logistics Cloud Warehouse Center, planning to integrate e-commerce, express delivery, logistics, and innovation and entrepreneurship incubation centers into one park.
With the overall goal of helping rural revitalization, relying on parks and township and village-level e-commerce service sites, dig deep into local industries with characteristics and advantages, and form an e-commerce development model based on Internet + logistics, Internet + humanities, and Internet + tourism , and provide one-stop services from entrepreneurship, training, operation, to express delivery.
(Worker's Daily reporter Gan Xi)