A variety of stock software such as flush flush "collapsed" in the intraday, and the reason has been found! SSE response

　　The Paper reporter Tian Zhongfang

　　"Flush has collapsed" once again rushed to Weibo's hot search list.

On the morning of November 9, many users reported on social platforms that some of the data on the market interface were abnormally displayed when using stock trading software Flush, Oriental Fortune and other apps.

　　In response to this situation, the surging news reporter called the representative of Flush Shun Securities as an investor in the morning, and the relevant staff told the reporter: "The technical department is still looking at it, and the relevant reasons are being investigated."

　　The Shanghai Stock Exchange Information Network Co., Ltd. released a message at noon on November 9: "At 9:45 today, due to the alarm of the main system of Level-2 market, our company switched to the backup system according to the emergency plan. After 9:50, the information provider Feedback shows that the market has returned to normal. Before the opening of the afternoon, all information providers have returned to normal.”

　　"During the period, the Level-1 market was released normally. It has been confirmed with the Shanghai Stock Exchange that the Shanghai Stock Exchange is not affected by the switch, and all transactions are carried out normally." The Shanghai Stock Exchange Information Network Co., Ltd. further pointed out.

　　According to this year's semi-annual report of Flush, in terms of individual users, as of June 30, 2022, there were about 603 million registered users of Flush Financial Services.

　　It is worth mentioning that many investors have questioned the soul of "how to 'pay for' the investment losses caused by the system abnormality of the third-party stock trading platform".

In this regard, a lawyer told The Paper reporters that investors need to consider two issues due to an abnormality in the stock trading system: one is evidence, and the other is proof of causality.

　　Stock speculation software "collapse" on the hot search, behind the huge number of users

　　On the morning of November 9, the news that apps such as Flush Shun and Oriental Fortune had “collapsed” attracted a lot of heated discussions on the Internet.

　　"You can't play your normal strength in early trading today, you can't blame me." "The software crashed at a critical moment."

　　It is understood that in the early trading on Wednesday, some of the market interfaces of apps such as Flush Flush and Oriental Fortune displayed abnormal data.

　　However, behind the complaints of a large number of investors, it also reflects the huge user group behind the stock trading software.

　　For example, Flush's 2022 semi-annual report shows that as of the first half of the year, in terms of institutional clients, the company's products and services have covered more than 90% of domestic securities companies, and also covered a large number of public fund companies, private fund companies, banks, insurance companies Companies, governments, scientific research institutes, listed companies and other institutional customers.

　　In terms of individual users, according to the semi-annual report of Shunhuashun, as of June 30, 2022, there were about 603 million registered users of Shunhuashun Financial Service Network; the average number of users who used the free client of Shunhuanong online market quotations every day was about 14.52 million, and they were active every week. The number of users is about 19.27 million.

　　Who pays for it?

　　What also sparked heated discussions among investors was the question of how to “pay for” the resulting investment losses in the event of a system abnormality on the third-party stock trading platform.

　　Many investors sent soul torture on social platforms: "What about the loss caused by this crash?" "Who is responsible for the loss when the software crashes?"

　　In this regard, the chief partner of a law firm in Shanghai said: "Investors need to consider two issues when they claim compensation due to an abnormality in the stock trading system: one is evidence, and the other is proof of causality."

　　"Specifically, the premise of the claim is to be able to prove causality. For example, investors place an order in advance, but due to system problems, investors' trading opportunities are disturbed during the system failure. This situation is still possible." The lawyer It was further pointed out, "If the investor just wants to trade, but fails to realize the transaction because of the abnormal system, this kind of loss cannot be proved, and it is more difficult to prove it."

　　Quote software failure is not the first time

　　It is worth noting that the problem of stock trading software malfunctioning in the past two years is not an isolated case, and it includes not only third-party software such as flush flush, but also brokerage company APPs.

　　For example, on March 14 this year, "China Merchants Securities collapsed" rushed to the hot search on Weibo.

After the opening of the two markets that day, some netizens reported on the social platform that there was a system failure in the China Merchants Securities trading system, including problems such as the inability to trade on the trading page and the inability to withdraw.

　　At noon on the same day, China Merchants Securities responded, "All transaction orders from the centralized trading system have been transmitted to the exchange system in real time, but due to the delay in the processing of transaction returns, some customers did not receive the transaction report information on the client side in time, and the order cancellation transaction was affected. The company is deeply sorry for the inconvenience caused to customers. At present, the company is stepping up repairs, the problem has been alleviated, and other functions of the system are normal.”

　　However, after a lapse of two months, the client of China Merchants Securities was once again exposed that users could not log in.

On the morning of May 16, some investors reported that there were errors when logging into China Merchants Securities' PC and APP, and they could not trade.

　　"We are deeply sorry for this. If you have any questions, please contact your investment advisor or account manager, or call the customer service number." China Merchants Securities said at the time.

　　Coincidentally, on the morning of October 28, 2021, "Smooth flush collapsed" also appeared on the hot search.

Many users reported on social platforms that when using the stock trading software Flush APP, there were problems with login abnormalities, abnormal display of software data such as self-selected stocks, and inability to view trading accounts.

　　At that time, Flush responded on Weibo: "Due to an abnormality in the network line, some users of the Flush APP have logged in abnormally, and they have been restored. If some users still have problems, please feel free to contact us. The inconvenience caused to users. apologize."