Commerzbank was not able to send all customers a certificate of investment income or losses in good time.

According to their own information, two out of three readers of the FAZ who, as customers of Commerzbank, had not yet received a tax certificate from this bank at the beginning of October, did not receive one on the last day of the month either.

Both customers of Commerzbank itself and the direct bank brand Comdirect are affected.

This was also confirmed by a spokesman for the institute when asked.

Archibald Preuschat

Editor in Business

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Hanno Mussler

Editor in Business.

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Commerzbank's delay weighs heavily, because the deadline (already extended due to Corona) by which private customers had to submit their income tax returns for 2021 to the tax office, which had been prepared without the help of consultants, ended on October 31st.

The income from capital must also be stated in the income tax return.

A reader says that because he needed the missing information from Commerzbank, he had asked his tax office to extend the deadline for submitting the tax return – the tax officials had not yet responded.

The tax office can now impose late payment penalties.

Commerzbank is silent

According to the reader, Commerzbank did not answer his most recent request in October as to when the tax certificate would finally be sent out.

The bank had previously replied, albeit evasively, to "eight to ten e-mails" with which he had already followed up.

According to the Commerzbank spokesman, the institute approached customers in mid-October for whom the investment income could not be certified in good time and informed them of the option of applying to their tax office for an extension of the deadline.

"In this case, the letter we sent can be attached to the request for an extension of the deadline," said the spokesman in his reply to this newspaper.

With.

According to information from its readers, the FAZ had already reported on July 27 that Commerzbank had not yet sent numerous customers annual tax certificates, although these are usually available by Easter.

In addition, it became known that some annual certificates contained different values ​​than those that were sent to the tax office during the year.

Some readers also complained – to their detriment – ​​that the certificates were incorrect (cf. FAZ of 08/13/22 and 08/24/22).

At that time, Commerzbank said that a “four-digit number” of customers were affected by the IT breakdown, the cause of which was the outsourcing of securities processing to HSBC, which was abruptly stopped in 2021.

Her spokesman did not want to answer why Commerzbank has not been able to provide her customers with the document they need to submit to the tax office for months.

He also left open how many customers had not yet been able to receive an annual tax certificate, only saying that the “by far the largest part” had received the annual tax certificate in the meantime.

"We really regret the delay.

Our teams continue to work flat out to provide the outstanding annual tax certificates.