Kakao has formalized the service interruption period due to the 'mocking situation' to 127 hours and 30 minutes.
According to Kakao on the 26th, all services and functions of Kakao were restored as of 11 pm on the 20th.
Considering that the failure started at around 3:30 pm on the 15th, Kakao's services were not completely provided for about 127 hours and 30 minutes, or 5 days, 7 hours and 30 minutes in terms of dates.
On the 16th, the second day of the service failure, part of the representative service, KakaoTalk, was restored and service normalization was carried out sequentially, but it took more than five days for all services to be fully restored.
This is likely to be taken into consideration when Kakao establishes a compensation plan for service failure.
Kakao has been accepting damage cases through the banner at the top of KakaoTalk from the 19th, the fifth day of the failure.
The number of applications received is approximately 45,000 as of the 24th.
Kakao expects the compensation for paid users to reach about KRW 40 billion, but the expected compensation for free users is expected to be estimated only after the damage is reported.
Damage reports are due by the 1st of the following month.
Earlier, when a fire broke out in the Pangyo data center of SK Corporation C&C, where about 32,000 servers are located, Kakao's major services such as KakaoTalk, Kakao Pay, and Kakao T were disrupted.
Kakao executives later mentioned in a conference call on the 19th, "Most services are now in a normal state," and actually mentioned service restoration, but at the time, Kakao's internal position was "We will not make a separate 'declaration of 100% restoration' at the company level." .
(Photo = Yonhap News)