<Anchor>
Friendly economy time.
Reporter Han Ji-yeon is also here today (23rd).
hello.
You say there is a lot of consumer dissatisfaction with personal care services?
<Reporter>
Yes, as the structure of the family changes, there are many situations where you need to have a caregiver.
When I looked at the consultations on caregivers received over the past three years with the Korea Consumer Agency, the most common complaints regarding fees.
4 out of 10 cases were applicable.
There were many cases where they initially offered to take care of them for a certain amount of time and later asked for other care fees or additional fees.
In a survey of 500 consumers who had used a caregiver, 31.4% said they had actually paid an extra fee, with meals being the most expensive, followed by holidays and national holidays, as well as extra fees and transportation costs.
Caregiver brokers also took this for granted. More than 55% of the respondents said that caregivers should be paid for meals and provided paid holidays to caregivers.
<Anchor> In
what cases do disputes occur most often?
<Reporter>
Yes, you need to know well in advance, so it will be better to respond later.
First, it is a case of requesting additional food expenses. Of course, in the case of food expenses, you can serve meals first because you are working hard, but it would be absurd to ask for a certain amount of food expenses per day, which was not agreed upon in the first place, right?
The second is the case of requesting paid leave at a later date. There was a case where they asked to double the cost of care if paid leave was not given once every two weeks.
In particular, this case drew the line that the caregiver intermediary would not intervene in terms of rates.
Finally, there was a dispute over the calculation of the length of care. At 11:40 pm, after calling a caregiver, I was discharged at noon the next day, and the caregiver charged two days' worth.
In addition to fee-related complaints, dissatisfied care was one in five complaints, and patient injuries such as falls or pressure sores during care were over 12%.
In particular, in the case of bedsores, caregivers often find them late when patients are discharged, so it is better to check them in advance.
<Anchor>
But you said that there are many cases where a contract is not signed with a caregiver?
<Reporter>
Yes, it was found that nine out of ten brokerages did not sign a written contract, and most caregiver contracts were made over the phone or verbally.
There are currently no special qualifications for caregivers, and there is a high possibility of disputes because there is no standardized guide on what to do as a caregiver.
Also, the caregiver brokerage service is not legally defined as a 'great' role to take care of patient safety and treatment. there is no
In particular, there is no need to write a written contract, so in the event of a dispute or accident, the consumer has no choice but to bear the full responsibility.
Therefore, at the moment, when signing a contract, it is necessary to carefully check various matters with the broker and the caregiver.
The Consumer Agency has decided to develop a 'standard contract for the use of caregivers' in the future.
<Anchor> The
Ministry of Food and Drug Safety unexpectedly inspected McDonald's stores?
<Reporter>
Yes, there have been reports of foreign objects at McDonald's recently.
Metal foreign bodies in July and insect foreign bodies last month and this month were checked by the Ministry of Food and Drug Safety.
This is the picture you see now that the worm came out this month.
It is an insect thicker than french fries, but it is said that it was even covered in tempura.
It hasn't been like this once or twice lately, has it?
Everything was there for a reason.
This is a picture of the kitchen at the time of an unexpected inspection by the Ministry of Food and Drug Safety.
At a glance, it's messy enough to frown, right?
The result came out that an administrative disposition was taken for violating the Food Sanitation Act, and it is said that the improvement will be checked again within 6 months.