The Paper reporter Wu Yuxin

　　The fresh food e-commerce platform, which is in a dilemma of operation, offers daily excellent freshness. Can the balance of the user's recharge in the APP be guaranteed?

　　On September 13, a daily Youxian stored value user told The Paper that their balance in the APP had been emptied.

The user told The Paper that she had canceled the daily premium fresh order on July 28. At that time, the system suggested that the original route should be returned to the account within 1 to 5 working days, but the amount has not been returned until now, plus the previous account. The recharged balance is all cleared.

　　On Weibo, more stored-value users indicated that their balances had been emptied, and netizens posted that the balance of the daily Youxian APP was emptied, and they would crash if they could not log in.

Judging from the feedback from Weibo netizens, some accounts were emptied on September 6.

"What about the daily excellent fresh thinking? The account balance of more than 700 (yuan) suddenly became 0 (yuan)."

　　On the 13th, the surging news reporter logged into the Daily Youxian APP. The page showed that due to the system upgrade, the online customer service could not be contacted temporarily, but the customer service hotline announced by the company could not be connected, and the products on the Daily Youxian APP had also been emptied.

　　In this regard, Daily Youxian responded to the surging news reporter: "Our system server has some failures. At present, the staff is fully recovering, and it will be restored later."

　　It is worth noting that on the 13th, the reporter asked about the restructuring of the daily excellent fresh business, and a person from the daily excellent fresh said: "At present, the leaders are working hard on this matter, but the specific progress is not very clear."

　　Since the end of July, the fresh food e-commerce company Daily Youxian, which has only been on the market for one year, has fallen into multiple crises. The news that “the fresh food e-commerce company Daily Youxian has announced the dissolution of the company internally” appeared on the social platform. On the evening of July 28, Daily Youxian announced Fresh APP has been unable to place orders in many places including Beijing, Shanghai, Tianjin, etc., and the after-sales page shows that there is no online customer service.

In August, Beijing Consumers Association interviewed Beijing Daily Fresh E-Commerce Co., Ltd.

　　Shortly after being interviewed, Daily Youxian told The Paper that Daily Youxian has submitted a rectification plan to the Beijing Consumers Association, and the company has set up special personnel and posts to be responsible for the follow-up of various issues and actively address user rights and interests. question.

　　It is understood that Daily Youxian was established in November 2014, and in 2015, it pioneered the business model of “pre-warehouse” fresh food at home.

According to the financial report data, from 2018 to 2020, the daily net losses of Yuxian were 2.232 billion yuan, 2.909 billion yuan and 1.649 billion yuan respectively, with a cumulative loss of 6.79 billion yuan in three years.

　　In July 2020, after completing a round of financing of 495 million US dollars, Xu Zheng, the founder of Daily Fresh, is still looking forward to the next five years, and believes that online fresh food supermarkets will become the main purchasing channel for mainstream people, and the industry structure is changing from From the group stage of the tens of billions of sprints to the knockout of the hundreds of billions of long-distance running.

　　Daily Youxian's 2021 annual report data has not been released so far, but from the financial report for the first three quarters of 2021, the net losses are 610 million yuan, 1.43 billion yuan and 970 million yuan respectively.

　　In June 2021, Daily Youxian was listed on the US stock market, but it suffered a break on the day of listing, and then the stock price plummeted.

Since the beginning of this year, Daily Youxian has been plagued by negative issues, with suppliers constantly owed money, and even received a “delisting” notification letter from Nasdaq.

　　As of press time, Daily Youxianmei shares fell 0.34% before the market, with a market value of only $27.55 million.