Chinanews.com, September 12th, in response to the incident of "the BESTORE moon cake was exposed to eat plastic", on September 12th, the "BESTORE" Weibo released a situation statement saying: I would like to express my sincere apologies, and I will also synchronize the relevant handling situation to everyone. .
Image source: Weibo @liangpinpuzi
The information stated that after receiving customer complaints on September 11, the company communicated with customers as soon as possible and actively promoted the settlement of customer complaints.
The customer is satisfied with the company's solution and has returned the product to the store of purchase to assist the company in further investigation.
The company's quality inspectors preliminarily inferred that it may be caused by the mixing of the packaging when the filling was opened.
Currently, a special inspection for this incident is underway.
The survey results will also be synchronized with the customer in the follow-up.
(Zhongxin Finance)