I issued a circular regarding the controls for carrying out shipping activity in the Emirate

The Abu Dhabi Department of Economic Development determines the mechanism for compensating damaged or lost shipments

• The Department stressed the necessity of having a contract between the company and the trucking party that includes all data related to the two parties.

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The Department of Economic Development in Abu Dhabi issued a circular to the owners and managers of shipping companies, regarding the controls for carrying out shipping activity in the emirate, explaining that the circular confirmed the existence of a contract between the company and the trucking entity, which includes all data related to the two parties, as well as shipment data, and explains the policy and mechanism for compensation in the event of damage. shipments or loss, provided that the compensation value is not less than the estimated value of the goods in the contract.

The department indicated that the circular, which "Emirates Today" received a copy of, comes based on what it has observed of practices and complaints in the shipping sector.

Consumers had confirmed to "Emirates Today" that some of the goods they shipped through local shipping companies were missing, as well as damage to some shipments and the delay in their arrival, noting that they had failed to obtain compensation from the companies.

delayed and lost

In detail, the consumer, Youssef Ali, said that he agreed with one of the shipping companies in Abu Dhabi to ship boxes containing clothes and household items to his family in his home country, but he was surprised that the shipment did not arrive despite the passage of months after the shipment, indicating that he failed to obtain any compensation. From the company.

Ali demanded the existence of a comprehensive contract or system that defines the policy and methods of compensation in the event of the shipment being lost, pointing out that he did not sign any contract with the company, which contented himself with giving him an invoice containing some preliminary information related to his data and the company without any details about compensation or insurance on movables.

ruin

The consumer, Akram Mahmoud, said that he shipped some of the new furniture he bought from the state to his home country through a shipping company in Abu Dhabi, but when the shipment arrived, he was surprised that it was in a very bad condition after a long period of shipment, noting that many basic pieces of furniture It was broken and damaged.

He added that he tried to obtain compensation from the company for the value of the losses, but he failed to obtain any compensation, and the company's officials evaded responding to his calls, he said.

Mahmoud, on the other hand, demanded the development of a comprehensive system that defines a compensation policy in the event of damage to the shipment, noting that he did not sign any contract with the company, but the company gave him an invoice containing some information about him, the company and the shipment without any reference to compensation or insurance on movables.

car charging

The consumer, Suha Al-Banna, stated that she had agreed with one of the shipping companies to ship a modern car to the country, but she was surprised to find the car arrived after many months in a very bad condition with some parts missing.

She called for a clear policy of compensation in the event that the shipment suffered any damage, stressing that it did not sign any contract with the company, but the company gave it a paper invoice containing information related to it and the company without any details related to compensation or insurance.

Regulations

In turn, the Department of Economic Development in Abu Dhabi revealed that it had recently issued a circular regarding the controls for the practice of shipping activity in the emirate, in order to update the regulations and facilitate the practice of business, noting that the circular came based on what the department monitored of practices and complaints in the shipping sector.

The department indicated that the circular includes a number of model clauses for internal and external shipping contracts that are required to be included in the contracts for shipping companies, their application and addition within the systems of these companies, noting that these instructions apply to all economic establishments that engage in shipping activity in Abu Dhabi.

And the "Abu Dhabi Economy" warned that failure to adhere to or ignore these controls exposes the facility to a violation by the department.

a necklace

The department added that the circular, which "Emirates Today" received a copy of, includes confirmation of the existence of a contract between the two parties that includes the company's data, such as its name, its economic license number, address, phone number and e-mail, as well as the name of the employee who signed the contract and his description and the customer's data as his name and communication data. In addition to the shipment data, such as the type, number, and weight of the goods shipped in detail, a copy of the purchase invoice for the new goods and the estimated value of the goods with the approval of all parties, in addition to indicating the condition of the goods, such as the presence of breaks or scratches, and whether they are new or used.

data

The circular also included that the recipient’s data must be available in detail, with an explanation of the name of the country, city and region to be shipped to, as well as the date and place of delivery, specifying the date of arrival and delivery of the shipment and specifying the place of delivery of the shipment, specifying the method of shipment (air or sea), specifying shipping fees and the method of shipment. The payment and the party who will bear the shipping cost inside and outside the UAE.

compensation

The circular specified the compensation policy with defining and clarifying the compensation mechanism for damaged and lost shipments, provided that the compensation value is not less than the estimated value of the goods in the contract, with the need to include in the contract full information about the insurance company and details of the guarantee, such as the company name, economic license number and methods of communication, with specifying the type of guarantee. Its value and duration shall be accompanied by the signature of the owner of the shipping company or his representative, and the signature of the owner of the shipment and the person authorized to receive the shipment specified by the sender of the shipment.

Responsible «Shipping»: Loss or damage of some shipments is not the responsibility of companies alone

An official in one of the shipping companies in Abu Dhabi, who only identified his name as (F.N), said that the loss or damage of some shipments is not the responsibility of the company alone, especially since many goods arrive in the country they are shipped to after passing through other countries.

He added that some consumers overestimate the value of the damages, which makes it difficult to reach mutually satisfactory solutions regarding compensation.

For his part, an official in another shipping company, who identified himself as (AM), considered that determining a time for the shipment's arrival is very difficult, especially since shipments pass through other countries, and therefore the responsibility is not all on the company.

He explained that the continuation of some of the repercussions of “Corona” contributed to the delay in the arrival of some shipments, as well as the growth of shipping operations during some seasons, such as summer.

He pointed out that there is insurance on shipped goods, which includes valuable goods only, and does not apply to all shipments.

The Department has obligated shipping companies that the compensation should not be less than the estimated value of the goods.

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