Chinanews.com can enjoy seven-day no-reason returns for grid-purchased clearance and unrestocked goods on August 22?
The website of the China Consumers Association issued a document on the 22nd to clarify.
According to the China Consumers Association, according to the "Consumer Rights Protection Law", except that the law stipulates that four categories of specific commodities and other "commodities that are not suitable for return according to the nature of the commodity and confirmed by consumers at the time of purchase" are not applicable to returns without reason. The buyer has the right to return the goods without any reason within seven days from the date of receipt of the goods.
The seven-day unreasonable return of remote shopping is a statutory right of consumers. Operators cannot arbitrarily expand the scope of inapplicable seven-day unreasonable return in the name of "clearance", "last stock" and "special goods", and restrict consumers from exercising their rights
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Picture from the website of China Consumers Association
The article clarifies that for clearance goods, first of all, it depends on whether the goods are the four specific categories of goods stipulated in the "Consumer Rights Protection Law"; secondly, whether the goods are "goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase". , if neither of the above two situations falls, consumers shall have the right to return or exchange goods within seven days without any reason according to law.
Therefore, for the standard clauses such as "unauthorized expansion of the scope of goods that are not applicable to seven-day unreasonable returns", such standard clauses are invalid because they are "excluded or limited consumers' rights, reduced or exempted from the operator's responsibility".
(Zhongxin Finance)