China News Service, August 18. According to the website of the Beijing Consumers Association, on the 18th, the Beijing Consumers Association, the Tianjin Consumers Association, the Consumer Rights Protection Committee of Hebei Province (hereinafter referred to as the Three Consumers Associations) and Guangdong Xiaocai Technology Co., Ltd. (hereinafter referred to as "Little Talent Company") held the "Little Talent T1 Children's Tablet Computer Problem Rectification Communication Meeting".
For the rectification suggestions put forward by the Consumers Association of the three places, the representative of Little Talent Company promised to accept all the suggestions on the spot.
On July 11, "China Consumer News" reported on the problem that the app store of Xiaocai T1 children's tablet computer can download games, comics and other apps containing inappropriate content.
On July 18, the consumer associations of the three places jointly interviewed Xiaocai Company and issued an "Inquiry Letter" to it, asking it to answer eight questions before July 28.
On July 27th, the little genius company responded, saying, "I feel deeply sorry for the adverse impact of this incident. For the past few days, all departments of the company have worked overtime and conducted in-depth investigations, adhering to a zero-tolerance attitude towards non-compliant applications in the app store. Identify problems in a timely manner and rectify them to effectively safeguard the legitimate rights and interests of consumers.”
After receiving the reply, the relevant experts of the three consumer associations organized several discussions on this incident.
At the rectification communication meeting on August 18, Yang Xiaojun, secretary-general of the Beijing Consumers Association, promoted and explained the laws and regulations related to consumer rights protection to the representatives of Xiaocai Company, emphasizing that the APP downloaded by Xiaocai T1 children's tablet computer violated consumer rights and interests problems and the harmfulness of their actions.
In 2022, Wang Shouyong, the rotating secretary general of the Beijing-Tianjin-Hebei Consumer Rights Protection Alliance and the secretary-general of the Hebei Provincial Consumer Protection Committee, put forward rectification suggestions to Xiaocai Company on behalf of the consumer associations of the three places, and asked it to reply to the consumers in the three places before August 28. Association.
The main contents of the rectification suggestions include:
It is recommended that the small genius company publish a notice.
The "Notice" was published on its official channels, "China Consumer News" and the official WeChat account of the three consumer associations to respond to the public's concern about this incident.
The content includes but is not limited to: your company's responsibilities, emergency measures and next-step rectification plans, your company's understanding of the matter, and a sincere apology to consumers in the case of APPs that can be downloaded with inappropriate content.
It is recommended to take radical measures to plug the loopholes in use.
Use remote download and other methods to immediately upgrade the software system of the products involved in the sale, and take root-out measures to ensure that minors do not have the opportunity to use adult APPs and ensure the legal compliance of adult APPs; take effective measures to ensure that the products have been sold Users of the products in question cannot use apps containing inappropriate content that have been downloaded to the tablet.
At the same time, specific implementation measures will be published in official channels.
It is recommended to stop selling and operating.
Unsold inventory of the same model tablet will not be sold until the possibility of downloading apps containing inappropriate content to the tablet is completely eradicated.
It is recommended to suspend related promotions.
Until all "loopholes" are completely plugged, and the content is guaranteed to be legal and compliant and fully meet the characteristics of children, temporarily do not use "children's tablet computers", "tablets specially designed for children", "selected high-quality content, and each content is put on the shelves. “Safety inspection is required before” and other related promotions to avoid misleading consumers.
It is recommended to establish a direct channel for complaints with consumer associations.
Complaints about "little geniuses" accepted by the Consumers Association should be upgraded, responded positively and resolved quickly.
The representative of Little Talent Company accepted the rectification suggestions of the three consumer associations, and thanked China Consumer News and the Beijing-Tianjin-Hebei consumer associations for their supervision.
He said that the company has suspended the sales of this type of product, and launched a full-scale review and disposal procedure to deal with doubts, immediately remove the app that is confirmed to be illegal and never put it on the shelf, and ban the bad apps that have been downloaded.
A new system version was released urgently, the parent-side control and application control functions were optimized, and the "remote installation" function was added to the parent-side APP.
At the same time, it has established a 24-hour customer service hotline, official mini-program exclusive customer service and other channels to quickly accept reports and suggestions from parents and users.
He promised that the company will continue to strengthen the security management of application content, conscientiously implement platform management responsibilities, and improve relevant internal management systems, so as to achieve "responsibility for keeping the soil and responsible for keeping the soil".
(Zhongxin Finance)
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