In response to a large-scale communication failure last month, KDDI, which has said that it will refund 200 yen as an ``apology'' to users, announced that it will send a message of guidance by short mail etc. from the 16th.
At the same time, the company is calling attention to scams that have taken advantage of it.
In response to the large-scale communication failure that occurred on the 2nd of last month, KDDI, including its subsidiary Okinawa Cellular Phone, will pay 200 yen for a total of 36.55 million users who have contracted smartphones during the period. In addition to refunding, users of online-only plans will be given an 'apology' that allows them to use 1 gigabyte for 3 days in data communication.
Regarding this, the company announced that after the 16th, it will send a guidance message by short mail etc. to about 30 million people who have individual contracts, assuming that the target person has been confirmed.
From next month, the message will include a specific method, such as a uniform reduction of 200 yen from the service bill.
On the other hand, there is no need for the user to enter personal information in the message, and there is no URL that leads to an Internet site, so KDDI is also calling to be careful of piggybacking fraud. increase.