After experiencing "difficult labor" in the annual report, the app was unavailable, and the stock price shrank, Daily Youxian once again appeared on the hot search.
Due to the inability to use the app normally, many consumers have recently complained to Daily Fresh through consumer associations, black cat complaint platforms, etc., but they have yet to provide a solution for the crucial refund issue.
On August 9, the share price of Daily Youxian fell by more than 8%.
Refund issue still unresolved
On August 9, the official website of the Beijing Consumers Association (hereinafter referred to as the "Beijing Consumers Association") issued a document saying that on the afternoon of August 4, the Beijing Consumers Association had an interview with Beijing Daily Fresh E-Commerce Co., Ltd.
Specifically, the Beijing Consumers Association notified Beijing Daily Youxian E-Commerce Co., Ltd. of the registration of consumer complaints on the 96315 hotline, and inquired about the current status of the company and the handling of complaints.
Chen Fengxiang, deputy secretary-general of Beijing Consumers Association, attended the interview and made three requirements for the company: first, it is necessary to properly handle consumer complaints, promptly announce the refund plan and registration method, and effectively protect the legitimate rights and interests of consumers; second, strengthen cooperation with consumers. Communication between the city and district consumer associations, actively cooperate with the work of the consumer associations, and jointly safeguard the legitimate rights and interests of consumers; the third is to report the situation and the rectification plan in writing to the Beijing consumer association within three working days.
Now, three working days have passed.
On August 10, a reporter from "Securities Daily" interviewed the relevant person in charge of Daily Fresh on the above-mentioned request made by the Beijing Consumers Association. The other party said that there was no specific plan and response.
"Securities Daily" reporter noticed that the number of complaints about the daily excellent fresh food on the Black Cat Complaint Platform was as many as 3,275. Only some small customers will be refunded", "Cancellation of orders without reason and unable to contact customer service staff" and other issues.
At present, the daily excellent fresh app page has been displayed normally, but still unable to complete any orders.
It is reported that on July 28, Daily Youxian said that it had suspended the 30-minute speed delivery business in Beijing, Shanghai and Tianjin, and the Yunchao special sales and other businesses were not affected.
However, in the past few days, the Daily Youxian App has not been able to place orders normally.
Daily Youxian also stated that it could not reply to questions such as when the cloud super sale business and the app will return to normal and when to refund consumers.
Suppliers and other parties are affected
In fact, in addition to the money owed to consumers, Daily Fresh's suppliers and shareholders are also affected.
A person familiar with the matter told the "Securities Daily" reporter that as early as July last year, Daily Youxian began to default on the payment of the supplier's purchases, and there was no default security payment. ."
And it is the capital that makes Daily Youxian popular.
It is understood that at present, apart from the "white knights" who wanted to rescue Daily Youxian from the quagmire, Shanxi Donghui Group's 200 million yuan "survived", since its establishment in 2014, Daily Youxian has completed a total of 11 Investors include Qingdao Guoxin, Sunshine Ventures, Tencent Investment, Goldman Sachs Group, etc.
On December 9, 2020, Qingdao State-owned Assets was introduced to Daily Fresh as a strategic investor.
At that time, Qingdao Guoxin Development (Group) Co., Ltd., Sunshine Ventures, and the Qingdao Municipal Government Guidance Fund formed a joint investment entity to invest 2 billion yuan in the daily strategic investment.
Today, the daily excellent fresh business is suspended, employees are dismissed, and the market value has dropped by 99%.
On August 10, the National Enterprise Credit Information Publicity System showed that the two subsidiaries of Daily Youxian—Beijing Daily Youxian Technology Co., Ltd. and Shanghai Daily Youxian E-Commerce Co., Ltd. were unable to operate due to their registered domicile or business premises. Contact, and were included in the list of abnormal business operations by the local market supervision and management department on August 1 and August 3 respectively.
At the same time, Zhejiang Daily Youxian E-Commerce Co., Ltd. filed for cancellation on August 4. The reason for the cancellation was the dissolution of the resolution. The creditor's announcement is now underway, and the creditor can declare the creditor's rights to the liquidation group within 45 days from the date of the announcement.
In the next step, how will Daily Youxian properly handle the "behind the scenes"?
(Wang Jun, Securities Daily)