The Paper reporter Li Siwen
From 6:00 a.m. on August 6, the whole city of Sanya implemented temporary global static management, and about 80,000 tourists were stranded there.
On the same day, Sanya City held a press conference to propose that "the hotel provides half-price discounted renewal services for stranded tourists", but many tourists reported through social platforms that the hotel did not agree to continue their stay, or increased the price in disguise and then half the price, which is more than the reservation price. more expensive.
In this regard, the staff of Sanya Tourism, Culture, Radio, Television and Sports Bureau responded to The Paper (www.thepaper.cn) that the half price should be discounted on the basis of the original reservation price, and the price should not be increased in disguise or refused to continue. If the hotel has the above-mentioned Behavior, tourists can call the 12345 hotline to complain.
According to the news released by the Sanya New Coronavirus Pneumonia Epidemic Prevention and Control Work Headquarters at a press conference on the 6th, about 32,000 of the more than 80,000 tourists were stranded in the hotel.
For the tourists staying in these hotels, the hotels can provide them with half-price discounted renewal services. After completing the 7-day risk investigation, the tourists can leave the island after assessment.
However, many stranded tourists reported through social platforms that some hotels refused to accept the half-price policy, and some hotels raised prices in disguise and then discounted, and the price was more expensive than the time of booking.
In this regard, the surging news reporter contacted a number of hotels, and the other parties all said that the extended stay is based on the 50% discount at the store price, not the booking price of tourists.
In one of the hotels, the price of the same room type was 1,543 yuan a night on the hotel reservation platform, but the customer service said that the store price was 2,400 yuan, and the price after a 50% discount also required 1,200 yuan, and the reservation price of this room type in September was only 997 yuan Yuan.
Another well-known five-star hotel said that tourists need to not only stay at the current store price but also provide proof of flight or train cancellation.
For tourists who have not yet booked air tickets or self-driving, and cannot provide the voucher, they must pay the original price at the store price and cannot enjoy the half-price discount.
In response to the above situation, on August 6, the surging news reporter called the Sanya Tourism, Culture, Radio, Television and Sports Bureau. The staff of the bureau said that the "half-price discount service for extended stay" proposed at the press conference should be at the original booking price of tourists. Discounts are based on discounts, not store prices.
She said that the tourism and culture department is currently meeting to formulate detailed rules and plans, and will stipulate the prices and catering of hotels during the epidemic prevention period, and the plan will be released as soon as possible.
At present, if the hotel refuses to provide extended stay service at half price of the original reservation price, or raises the price in disguise, tourists can call 12345 to file a complaint, or ask the hotel to refund the difference after the plan is introduced.