10,000 yuan is spent on waterproofing and repairing leaks, "the money is spent, the leak is still there"

【People's Livelihood Investigation Bureau】

　　Editor's note: This is the People's Livelihood Investigation Bureau.

Pay attention to what you want to pay attention to and what you don't pay attention to, and investigate what you want to see and what you haven't seen.

　　China News Service, August 4th (Xie Yiguan, a reporter from China News and Finance) "No damage, no bricks, easy to solve waterproof problems..." I believe many people have brushed this kind of advertising push, and it is easy to solve the problem of water seepage and water leakage in the house at home. Questions, easy and fast, heartwarming.

　　However, when you welcome the maintenance master into the door, you may be charged with sky-high prices, or even the money may be spent, and the leakage is still there.

Consumer: 60 catties of glue was used for leak repair, and 16,000 yuan was paid

　　Xiaowen, who lives in Guangzhou, recently encountered a "scam" in waterproofing and trapping.

　　In May of this year, due to a water leak at home, Xiaowen clicked on an advertisement pushed by a certain platform to make an appointment for a waterproof leak repair service.

　　Xiaowen described to a reporter from Zhongxin Finance and Economics that after the master came to check, he said that the windowsill and bathroom were leaking and needed to be filled with glue.

At the beginning, it was 268 yuan per catty, and only 3 to 4 catties were needed.

Halfway through the process, it was found that 30 kilograms had been used. "But the master said that our situation was serious and we needed to use so much glue. In the end, we shared 60 kilograms of glue and paid 16,000 yuan."

　　The maintenance cost of more than 10,000 yuan did not solve the problem. Later, Xiaowen found that the water seepage still existed.

　　"The merchant promised to use polymer nano-glue at that time and had a 10-year warranty against water leakage." Xiaowen said that the actual glue poured by the merchant did not have any manufacturer's logo. The other party did not provide.

　　Like Xiaowen, there are many people who fall into the "maintenance pit" of waterproof and leak repair.

　　"At the beginning of this year, it cost 16,000 yuan to repair the leaking toilet in my house." "My 3-centimeter-long pipe cracked and leaked for 7,000 yuan, and there is still leakage." On social media, there are victims commented.

　　On the consumer service platform Black Cat Complaint, search for "trap leaks" and more than 1,000 complaints appear.

Screenshot from Black Cat Complaint.

Professional maintenance personnel: charge by the catty, deceive you without negotiating

　　A few jins become dozens of jins, a few hundred yuan becomes a few thousand yuan or even tens of thousands of yuan. It really takes so many materials and so much money to repair leaks in a house?

　　A reporter from Zhongxin Finance and Economics consulted a waterproof building materials store. The person in charge told the reporter that the main sales of the store are roof waterproofing materials, of which waterproof coatings are more than ten yuan per kilogram.

　　On the e-commerce platform, the reporter noticed that some well-known brands of house wall leak repair waterproof glue cost tens of yuan per catty, even if it is a special type for kitchen and bathroom, it is less than 100 yuan per catty.

Screenshot from the e-commerce platform.

　　"The toilet leak repair is not done in this way. Like this kind of charging per kilogram, hundreds of yuan per kilogram of glue, and finally using dozens of kilograms of glue, it's all a lie, don't believe it." A well-known waterproof brand maintenance service center staff told reporters.

　　"For example, our fee mainly depends on the size of the area. For a 6-square-meter bathroom, if there is no need to break bricks to repair leaks, the fee is 3,600 yuan, which mainly includes material costs and labor costs." The staff member said that the labor cost is particularly high in the house leak repair business. Charged by the catty, he will definitely keep hitting it, and finally charge you seven or eight thousand yuan. There are too many situations in the market.

　　"It is possible that the quotation is very low, but it is not like that at all when repaired." The staff added.

　　"So you must find a regular maintenance company, and you will not charge high prices at will, and there will be warranty services in the follow-up." The staff said, like our regular maintenance personnel, we need to wear a work permit and sign an electronic version of the contract during maintenance, and the materials used are also Test report and certificate of conformity.

How to define responsibility?

lawyer says

　　In the housing leak repair industry, some maintenance personnel take advantage of the psychology of consumers who do not know how to do it, use waterproof materials at will, and charge sky-high prices, which has become a "stubborn disease" in the industry.

　　Many consumers complain on the grounds of fraud. Does this behavior involve fraud?

　　In this regard, Yan Bing, a partner of Beijing Times Jiuhe Law Firm, told reporters that further verification of the facts is needed to make a legal characterization.

There is a discrepancy between the maintenance master's prediction and the final workload required, as well as the continued water leakage after maintenance. It cannot be judged that it must be the intention of the maintenance master. It cannot be ruled out that the maintenance failure does require a large amount of materials, nor can it be ruled out that the occurrence of new failures A leaky coincidence. 

　　Yan Bing also said that

, although it may constitute a contract in the Civil Code. "Contracting negligence" or "breach of contract", but not protected by the Consumer Protection Law, cannot be identified as fraud in the sense of consumer law. 

　　Xiaowen said that she is an advertisement reservation service pushed by a certain platform, and the platform has not verified the business information, so she believes that the platform should also be held responsible. 

　　In Yan Bing's view,

.

(Finish)