The passenger made an appointment with Didi, but Zebra Kuaipao came to pick him up, and the passenger complained and refunded from Benben
Intranet car-hailing companies on some aggregation platforms have complex relationships and confuse consumers
News from this newspaper (Reporter Kang Jin) "I made an appointment with Didi, but Zebra Kuaipao came to pick me up. There was a dispute. After I complained, I got a refund from Benben." Recently, Mr. He, a consumer in Lanzhou City, Gansu Province, asked The reporter of "Worker's Daily" recounted his own experience in local online car-hailing, which made people wonder about the business model of the aggregation platform.
The aggregation platform is an emerging online car-hailing business model in recent years.
The so-called aggregation is to attract a number of online car-hailing companies to co-locate on one platform, but it does not directly set the capacity, but only provides matching services between passengers and the online car-hailing.
For passengers, "online car-hailing intermediaries" should be more convenient and quicker, and can save the trouble of finding a car on multiple apps, but is the ride experience really good?
According to Mr. He's description, he placed an order through the online car-hailing aggregation platform of AutoNavi, ordered a Didi car, and confirmed the detailed boarding location with the driver on the phone, but in the end it was Zebra Express. run.
In addition, after Mr. He got into the car, he found that the pricing was inconsistent with the original estimate. He called the "economic model", but was charged according to the "preferred model", so he questioned the driver, but was rejected by the driver.
Because Mr. He set up a small-amount password-free payment function, he was deducted by the platform.
Mr. He immediately complained to the customer service of AutoNavi, and received feedback the next day, but received Benben's refund.
Mr. He is puzzled: It is different car-hailing companies that place orders, carry passengers and refunds. How many secrets are hidden in the car-hailing platforms on the aggregation platform?
It is understood that Mr. He's experience is not an isolated case, which reflects the chaos caused by the current online car-hailing business "killing" into the aggregation platform.
As of June 30, a total of 277 online car-hailing platform companies across the country have obtained online car-hailing platform business licenses, and a total of 4.53 million online car-hailing driver's licenses and 1.837 million vehicle transport certificates have been issued in various regions. Order information was received in June 635.685 million orders.
Among them, online car-hailing drivers and vehicles may be registered on the platforms of multiple online car-hailing companies, causing confusion in the ride.
Up to now, there are many aggregation platforms on the market, such as Hello Travel, AutoNavi Map, and Ctrip, which have successively connected to a number of online car-hailing travel brands.
At the same time, there are also a number of leading online car-hailing brand companies that are both self-operated platforms and aggregation platforms, and in terms of aggregation platforms, they not only connect their own brands to the aggregation platforms of friends, but also connect the brands of friends. In its own aggregation platform, new formats of "you have me, I have you" and "platforms have platforms" have formed, but this often confuses consumers.
What's more serious is that some aggregation platforms have access to non-compliant online car-hailing platforms, vehicles, etc.
The reporter found in the investigation that the online car-hailing business model of the aggregation platform not only promotes the prosperity of the transportation market and provides more convenience for traveling, but also makes the vehicle ownership relationship and service relationship in the car-hailing industry more complicated, which is not only prone to disputes or problems. Accidents also make it more difficult for consumers to protect their rights.
In this regard, some experts said that in view of some problems in this format, supervision cannot be absent, and relevant policies and regulations should be introduced as soon as possible to ensure the safety of converged car-hailing vehicles and safeguard the legitimate rights and interests of consumers.