China News Service, August 2nd (Xie Yiguan, China-Singapore Finance and Economics reporter) On the 2nd, the China Consumers Association released an analysis of the complaints received by the National Consumers Association in the first half of 2022.
The article mentioned that there is chaos in the charges for telecommunications services.
With the penetration and spread of the Internet's bad marketing methods into traditional industries, the phenomenon of infringement of consumer rights and interests such as routine marketing and false publicity in the field of telecommunications services has been renewed.
Consumer complaints mainly include the following aspects: First, package tariffs are not clear, traffic charges are not transparent, SMS reminders are not timely after traffic exceeds, and consumers’ right to know is difficult to protect.
The second is to induce consumers to open paid services.
Some telecom operators promote charging services in the form of outbound calls, and induce or deliberately mislead consumers to open new services in the name of "rewarding old customers" or "gifting members", and consumers are charged fees without full understanding.
The third is #change package content without consumer consent#.
If some operators change packages or activate value-added services without the consent of consumers, the charging standards will be increased.
Fourth, in order to set up obstacles for operators to switch to the network, it is "difficult" for consumers to port numbers to the network.
For example, consumers are required to go to the designated business hall for processing, set up an ultra-long contract period of more than 20 years and stipulate that they cannot switch to the Internet during the contract period.
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