KDDI, a major mobile phone company, will meet with the president on the 29th about compensation for people affected by communication failures earlier this month, which was the largest ever.
In addition to refunds based on the terms and conditions, we are also considering providing apologies to non-applicable users.
On the 28th, KDDI submitted a report to the Ministry of Internal Affairs and Communications regarding the communication failure that occurred on the 2nd of this month, saying that it falls under the "serious accident" stipulated by the Telecommunications Business Law.
According to the report, voice calls and data communications have become difficult to use for more than 61 hours, and the total number of affected people has reached more than 30.91 million nationwide, making it the largest communication failure ever.
At KDDI, President Takahashi will hold a press conference on the 29th to explain compensation for users.
The company has so far stated that it will refund to those who have not been able to use the service for 24 hours or more based on the terms and conditions, but we are also considering providing apology to users who are not eligible for refunds based on the terms and conditions. doing.
At the press conference, we will also explain measures to prevent recurrence and how to convey information to users in the event of a failure.