It's annoying.
After intensive research on the Internet, you have finally found what you want to buy, enter your address and want to pay by credit card - and then the transaction is canceled or the customer cancels it himself.
The shopping tour is over.
Dyrk Scherff
Editor in the “Value” section of the Frankfurter Allgemeine Sunday newspaper.
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About 20 percent of purchases on the Internet fail when paying with a credit card.
This is usually due to security procedures.
A current survey by the Bundesbank confirms this. According to this, seven percent of those surveyed "frequently" break off their online purchases because of the security questions, and another five percent "about half of the purchases".
Another 24 percent stop the transaction at least occasionally (“rarely”).
Women drop out about twice as often as men, younger people between the ages of 25 and 34 the most, and those who are younger the least.
Interestingly, the numbers are no less for savvy internet shoppers who shop online several times a month.
Two-thirds of respondents shop at least once a month, up 28 percentage points from 2017.