The delivery time is not informed, the delivery time is not delivered, and the delivery time can be changed at will
Some e-commerce platforms "ultra-long pre-sale" make consumers spend money and get angry!
Jiangsu Consumer Protection Commission issued the "Guidelines for Corporate Compliance on Super-Long Pre-sales Issues" to guide companies to improve
News from this newspaper (Reporter Huang Hongtao) "During the '6.18' period, the number of complaints about the issue of 'super long pre-sale' increased significantly, and consumers complained about spending money." Recently, the Jiangsu Consumer Rights Protection Commission (hereinafter referred to as Jiangsu Province) The relevant person in charge of the Consumer Protection Committee told reporters that at present, the issue of "super-long pre-sale" has become a hot topic in online consumer disputes, and it shows that the number of complaints is increasing rapidly, disputes are concentrated, there are many hidden dangers in consumption, and the timeliness of problem solving is poor. At present, the Jiangsu Provincial Consumer Protection Commission has issued the "Guidelines for Corporate Compliance on Super-Long Pre-sale Issues" (hereinafter referred to as the "Guidelines") to guide enterprises to improve and further create a market environment for safe consumption.
From January 1, 2021 to May 31, 2022, the Jiangsu Provincial Consumer Protection Commission system received a total of 5,610 complaints related to "super-long pre-sale"; in the first quarter of 2022, there were also 1,507 public opinion information about "super-long pre-sale". strip.
During the "6.18" period, a large number of related complaints appeared again.
"There are many complaints about 'super-long pre-sale', which reflects some common aspects of the deviation of business routes under this marketing model. Some operators have been accustomed to taking advantage of their business advantages to target consumers in advance and transfer market risks, which essentially constitutes a Unfair trading behavior." said the relevant person in charge of the Jiangsu Provincial Consumer Protection Commission.
It is reported that the inadequacy of contract performance is the most serious problem in pre-sale consumer disputes, which directly affects the consumer experience.
Some merchants are unwilling to accept too many orders due to reasons such as inventory, unrealistic promotions, and low price inducement, and do not even provide payment channels for the final payment on time.
The pre-sale time of major online platforms is concentrated between 8 days and 45 days. Issues such as unannounced delivery time, long pre-sale time, failure to deliver over time, and random change of delivery time are common.
Some merchants have even taken "super long pre-sale" as a business method for ordinary commodities, and operated pre-sale as "crowdfunding", first raising funds to get orders, and then producing or notifying them that they are out of stock depending on the situation.
In addition, problems such as deposit refunds, unilateral withdrawal of orders or products removed from shelves, and product quality have also plagued consumers.
In addition, in the pre-sale process, there are still problems such as improper promotion and marketing by merchants, standard terms suspected of "overlord clauses", pre-sale prices being more expensive than spot purchases, and poor resolution of "super-long pre-sale" consumer disputes.
The relevant person in charge of the Jiangsu Provincial Consumer Protection Committee said that such problems are short-sighted behaviors that overdraw the brand reputation and destroy the market atmosphere. It is hoped that merchants can make a difference and find the "greatest common divisor" between the interests of pre-sale and the protection of consumers' rights and interests.
The person in charge suggested that merchants should combine the "Guidelines" to do a good job of self-examination and self-correction of unfair standard terms, standardize the pre-sale process, and strictly control the quality control service. Operation in compliance with regulations effectively avoids irregularities in the "super-long pre-sale".
At the same time, the regulatory authorities will also focus on the issue of "ultra-long pre-sale" at the popular time of online promotion, and strengthen rigid constraints with the "super-long standby" of supervision, so as to realize the compliance of enterprises and the protection of consumers' rights and interests.