Zhongxin Finance, June 18. According to media reports, recently, some bank outlets in Shanghai that have just resumed operations have ushered in a peak in business processing, especially for the elderly. Social concerns.
A few days ago, the Office of the Shanghai Banking and Insurance Regulatory Bureau issued a notice on further improving financial services at bank outlets to meet the needs of citizens for centralized business processing,
deploying measures such as appropriately extending business hours, increasing business windows and front-line staff
.
The notice pointed out that all banks should make every effort to ensure that business outlets are open as much as they should on the basis of paying close attention to the epidemic prevention and control work.
Notification requirements, appropriate extension of business hours.
For key outlets that have a relatively concentrated population in surrounding communities, carry out pension payment business, and other nearby outlets are temporarily closed, measures such as staged temporary early opening or delayed closing of business, business as usual on weekends, and improving the efficiency of noon disinfecting work should be adopted. .
The deployment was notified, and business windows and front-line staff were appropriately increased.
Through strengthening the linkage between the head office and branches, personnel sinking, and rational allocation of personnel at various outlets, the number of windows and front-line staff in key business outlets has been increased, service awareness has been enhanced, service attitudes have been improved, and service carrying capacity has been effectively improved.
In addition, it
is necessary to improve on-site and off-site appointment services to avoid customers waiting in long queues.
Provide a "green channel" for elderly customers with limited mobility
.
The cash business agencies at all levels, such as agency banks, business banks, and business outlets, shall properly backup personnel and arrange shifts to ensure sufficient cash supply and reasonable structure of coupons to meet the cash needs of enterprises, institutions, and individual residents.
The notice also pointed out that the renovation of facilities suitable for aging should be strengthened.
Respect the usage habits of the elderly, retain and improve manual services and counter services, and reasonably arrange outlets to provide traditional financial services such as offline water, electricity, and coal payment.
Promote the application of the mobile banking APP suitable for the elderly, and further optimize the interface service mode to facilitate the elderly to obtain information and services.
Improve emergency security measures, and take effective measures to flexibly arrange for the elderly to centrally handle business in stages such as social security fund distribution and pension collection to reduce waiting time.
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