China-Singapore Finance, May 14. According to the website of the Civil Aviation Administration, on the 13th, the Civil Aviation Administration held a civil aviation flight regularity and service quality work meeting and a thunderstorm season operation guarantee work deployment meeting to study and deploy this year's flight regularity and service key tasks.
Lv Erxue, deputy director of the Civil Aviation Administration, emphasized that it is necessary to fully consider the operating difficulties of enterprises, accelerate the implementation of emergency loans, subsidies for domestic passenger flights and other relief policies to help the safe development of the industry; encourage and guide airlines to be flexible according to market changes and passenger travel characteristics. Adjust business and service strategies, further innovate service products, and promote differentiated services, so that regular flights and services can become a booster for production resumption; ”, to continuously improve the civil aviation service policy, promote the upgrading of transfer informatization functions, promote the construction of the support capacity of hub airports, and carry out basic research on flight regularity and services, so as to accumulate strength for the comprehensive recovery of the industry.
In order to further improve flight regularity and service work, Lu Erxue requires that planning and guidance should be highlighted, and a new civil aviation service ecosystem of "people enjoy their own travel" should be created.
Focus on the concerns of passengers and realize the normalization of "I do practical things for the masses".
Regarding the flight guarantee work in the upcoming thunderstorm season, Lu Erxue emphasized that it is necessary to strengthen coordination and linkage to ensure the smooth and orderly operation of flights in the thunderstorm season.
Consolidate the main responsibilities, strengthen the red line awareness and bottom line thinking, resolutely prevent the operation of exceeding standards and capabilities, and ensure safe and stable operation; adhere to internal potentials, and create a good operating environment by optimizing the airspace, improving the airspace evaluation mechanism, and promoting the construction of smart weather. ; Pay attention to the multi-party coordination between civil aviation and the military, within the operation management committee, between the operation management committee, and between operations and services to form a joint force in disposal work.
In particular, it is necessary to consider the operating pressure of enterprises. On the basis of ensuring flight safety, all units should actively take effective measures to meet the operating needs of airlines as much as possible, so as to "fly as much as possible".
It is reported that in 2021, the annual flight regularity rate will reach 88%; 234 airports will realize "paperless" convenient travel, 29 airports will realize one-pass ID card, 66 airports will use face recognition technology; The "Easy Security Check" service was launched at the airports of the second grade, and the efficiency of security check was increased by 30% on average; 33 airports and 37 airlines realized the whole process of luggage tracking; 21 airports carried out "air-rail combined transportation"; 29 airlines launched customized meals ; A total of more than 9,000 green channels have been opened for the air transportation of donated human organs; the 12326 civil aviation service quality supervision telephone number of domestic airlines and airports has reached 100%, and the complaint response rate has reached more than 90%.
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