Aurélien Fleurot with AFP 6:43 a.m., April 20, 2022, modified at 6:44 a.m., April 20, 2022

While the anti-waste law provides for the elimination of the printing of the receipt on January 1, 2023, except when the customer expressly requests it, 12 consumer associations warn of the risks entailed by this elimination and ask that it be systematically offered. .

On the customer side, opinions are divided but a majority seems to prefer to have a choice.

"Do you want your receipt?"

This is the question that consumer associations would like to continue to hear in a few months.

According to them, these tickets remain an essential proof of purchase, especially when you request a refund or exchange for a product or, as is the case with Fatima, when you use them to do your accounts.

"I take them because I need to know what I spent, to know my expenses for the week," she says.

A gesture for the environment

Daphnée, 19, sees the idea of ​​the gesture for the environment without being totally convinced.

"If it's for the planet, I'd say I'm for it. Especially since I don't take them. Afterwards, maybe when I'm older, I won't need them anymore. But it's true that I find it weird that they delete them because it's still useful if there's ever a mistake," she says.

Exceptions provided

On the other hand, for Julien, no ticket, no problem: "I am against receipts because it is true that they take up paper. For my part, I do not look at them and now everything goes through the Internet and on our phones."

For consumer associations such as UFC Que Choisir, the till receipt makes it possible to ensure that the exact amount has been invoiced or to avoid fraud, in particular with contactless payment.

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An implementing decree provides for "the ban on automatic printing of tickets in stores from January 1, 2023", with the aim of reducing waste production.

Exceptions to this prohibition are already provided for, in particular for the purchase of certain so-called "durable" goods and bank card transactions canceled or subject to credit. 

“Consumers would only be informed, by way of display at the cash desk, that if they wish to obtain a ticket, they will have to expressly request it”, worry in particular the UFC-Que Choisir and Rural Families.

Twelve associations, out of the fifteen that make up the National Consumer Council, believe that removing the receipt "by default" "results in depriving consumers of a real choice, and consequently of their rights".