<Anchor>



Delivery companies have been busy amid the corona virus.

Now that social distancing has been lifted and delivery costs have risen a lot, the situation is different from before, but consumers and self-employed people are increasingly dissatisfied with delivery app companies that have reduced discounts.



Reporter Kim Bo-mi asked what the problem was.



<Reporter>



Kim Do-wan, who runs a salad shop, delivers several times a day.



Because of the skyrocketing delivery cost.



[Kim Do-wan / Salad Shop CEO: (Why are you delivering it yourself?) The delivery fee is so high these days…

.

Basically, more than 4,000 won goes out first for delivery costs...

.]



If the order is worth 20,000 won, the customer pays 2,000 won for delivery, and the store owner pays 4,000 won for delivery, 1,400 won for brokerage, and 7,000 won for credit card fees and taxes.



After Corona, 70% of sales come from delivery, so we can't give up delivery.



Consumers are also crying.



[Kyung-ah Kim / Dongdaemun-gu, Seoul: If you want a little further, it comes out to 4,000 won.

So I either pack it up or go out to eat and come in…

.]



This happened when delivery app companies stopped discounting delivery fees.



In the case of Baedal Minjok, the owner had to pay only 6,000 won before, but now he has to pay an additional 6.8% of the food price for delivery as a brokerage fee.



We can't even pass a part of the delivery fee to the customer for fear of dropping customers.



Baedal Minjok complains that sales have increased due to single delivery, but the loss has grown as the labor cost of delivery drivers has soared and the discount has been suspended.



Even the delivery driver said it was unfair because he didn't make a lot of money.



This is because the delivery fee indicated when ordering does not go straight into your pocket.



In fact, Baedal Minjok and Coupang Eats are taking part of the delivery fee to additionally pay drivers who work during high unit prices such as midsummer, midwinter, or long-distance delivery.



[Park Jung-hoon / Rider Union Chairman: The delivery fee borne by the self-employed is not a system that comes to riders as they are.

During non-peak hours in the morning or afternoon, we offer delivery of at least 3,000 won...

.]



The delivery app market has grown, but everyone is dissatisfied with the increased cost burden.



If companies change their delivery methods or fail to secure a stable delivery driver, the unstable price structure will inevitably continue.



(Video coverage: Park Jin-ho, video editing: Jeon Min-gyu, VJ: Jeong Young-sam)