Online shopping super long pre-sale hidden consumption trap
News from this newspaper (Reporter Yang Zhaokui) When shopping online, the product page is not marked or clearly stated that it is pre-sale, and the delivery time is displayed after payment; after the pre-sale period, merchants change the delivery date at will, and repeatedly delay delivery; Terms, such as non-refundable pre-sale products, non-refundable pre-payment, and prohibition of placing orders after complaining about the delivery time of pre-sale products... A reporter from Workers Daily recently found that there are many chaos in online shopping over long pre-sale, not only Reducing the efficiency of online shopping also hides consumption traps.
"The order I placed on March 10, the store page shows that it will be shipped by March 27 at the latest. At that time, I thought that although 17 days are long, it will be over. But on March 15, I found that the promotion page was changed to the most It will be shipped before April 10th. If you change the delivery date casually, will no one care about the behavior of the merchant?" Ms. Zhao, a consumer in Jiangsu, complained to the local Consumer Protection Committee.
"I paid the deposit on March 26 and paid the final payment on the 29th. The platform shows that it will be delivered on April 3. But the delivery time has been delayed again and again. I want to cancel the order, but the merchant said that the deposit for pre-sale products will not be refunded." On April 11, Mr. Wang, a consumer from Hebei, told reporters.
There are many consumers who are troubled by super-long pre-sale like this.
A recent survey conducted by the Jiangsu Consumer Protection Committee found that there are pre-sale behaviors on major online shopping platforms, ranging from 8 days to 45 days.
In addition to the overlord clauses such as uncertain delivery time and non-refundable and non-exchangeable settings, the reporter found in the interview that the problems existing in the pre-sale field also include: in the live broadcast room, consumers are induced to place orders at the event price, and after a period of time, they are informed that there is no stock. Unilateral cancellation of the order; some pre-sale products are not on the right board.
"The pre-sale model, especially the ultra-long pre-sale period, puts the sales in an uncertain state, which is an unfair trade behavior." said Zhu Wei, member of the Expert Committee of the China Consumers Association and deputy director of the Communication Law Research Center of China University of Political Science and Law. , the normal consumption and shopping is to have products before sales, and production before the market; while the pre-sale mode is to bring products to the market first, but may not actually be produced, and all risks are passed on to consumers.
According to industry sources, in the clothing field where the pre-sale model is popular, only 20 of the 100 new styles in some online celebrity stores are in stock.
What's more, there is no clothing sample, only a design rendering is displayed, and the pre-sale link is hung in the store.
Moreover, the merchants did not make overall arrangements for the production according to the order timeliness, which is limited by the production capacity and delivery capacity, which can easily lead to a large backlog of orders and fail to deliver on time.
"It is understandable that merchants want to minimize cost risks, but they can't play tricks with consumers, can't overdraft quality and services, and can't override consumers' legitimate rights and interests." said Lu Zeqian, a special senior researcher at the Business School of the China Academy of Management Sciences. , the goods can be pre-sold, but the merchant should arrange the production reasonably, fulfill the obligation of notification, and deliver the goods in strict accordance with the agreed time.