In order to help solve the "last 100 meters" problem of Shanghai's epidemic supply guarantee, on April 7, Pinduoduo platform launched the "48-hour supply guarantee package". Through the collection and distribution method, it can cover the basic material needs of as many consumers as possible with limited capacity. .

　　At the same time, since the outbreak of the epidemic, Pinduoduo's business teams such as "Duoduo Shopping" and "Kui Tuan Tuan" have given full play to the rapid response advantages of the Internet e-commerce platform, and actively organized the supply of goods to meet the needs of residents to buy vegetables and "restock" during the epidemic. , improve distribution efficiency, provide technical support, and take multiple measures to do a good job in anti-epidemic and supply guarantee.

Collect collection and distribution, and urgently launch "48-hour supply guarantee package"

　　According to the relevant person in charge of Pinduoduo, the "48-hour supply guarantee package" was officially launched at 0:00 on the 7th. Consumers can open the Pinduoduo app or applet, search for "Shanghai 48 hours" or click the 10 billion subsidy channel to enter the supply guarantee package. Featured page.

The packaged products mainly cover grain and oil food, instant milk drinks, seafood and aquatic products, disinfection and epidemic prevention, home cleaning and personal care, pet supplies, etc. After consumers place an order, the products can be delivered within 48 hours.

According to the specific epidemic prevention policy, some package products can be delivered to the whole area of ​​Shanghai, while others can only be delivered to designated areas. Consumers can consult customer service before placing an order.

Pinduoduo's "48-hour Guaranteed Supply Package" covers grain, oil, food, home care, pet supplies, etc. Each order contains package materials ranging from 6 to 60 people.

　　According to the person in charge, in view of the current situation that Shanghai citizens are isolated at home and the materials in demand are relatively concentrated, the supply guarantee packages are all large-scale commodity packages in a single type, and each order contains packages ranging from 6 to 60 people. Delivery is also possible.

"At present, many communities have established corresponding WeChat groups for group purchases. Consumers can collect similar material needs through WeChat groups, and they can place orders after reaching the demand for the number of orders." The person in charge said that the guaranteed supply package products will be based on the merchant's capacity and consumption. The demand situation of consumers is kept updated daily, and the platform has included some guaranteed supply package products into the tens of billions of subsidies, striving to ensure the living needs of Shanghai consumers with high-quality and cost-effective "affordable packages".

Free group start, "Quick Group" to help the community buy the "last 100 meters"

　　In addition, in response to the needs of citizens to "replenish goods" at home, Pinduoduo's "Quick Group" team also leveraged the advantages of quick response online services, and made every effort to provide "last 100 meters" group purchase services for residents.

　　According to the person in charge of the "Quick Tuan Tuan" business, the current "Quick Tuan Tuan" group purchase model is divided into two categories. Grain, oil, rice noodles, fresh fruits and vegetables, dairy products and other security materials, as long as the community residents under their jurisdiction place an order with the group, they can pick it up from the community shelves within 48 hours or receive the materials delivered by volunteers; the other is the group. Long-term self-service mode, that is, guaranteeing supply enterprises and merchants to be the head of the group, and quickly open a group through the "Quick Group" applet for free, and quickly collect the material needs of front-end residents through the community WeChat group. At the same time, through the community volunteer team, the centralized distribution of materials is realized A benign closed loop of the "last 100 meters" set collection.

　　In order to help ensure the supply of the epidemic, "Quick Tuan Tuan" announced that it will waive the technical service fee for all Shanghai team leaders in April.

Up to now, including Caojiadu Street in Jing'an District, Xinzhuang Town, Zhuanqiao Town, Xinhong Street in Minhang District, etc., at least 10 streets and towns in Shanghai have started groups to supply supplies on the "Quick Tuan Tuan".

In order to better serve the needs of consumers for group purchases, Pinduoduo has set up a technical support team to be responsible for the real-time technical support and functional improvement of “Quick Tuan Tuan”, and escort to solve the “last 100 meters” problem.

More than 500 heads of "Duoduo Shopping" stick to the front line to fight the epidemic

　　"During the epidemic, some of the group leader sites that were still operating saw a 10-fold increase in the average daily order volume." Meng Huai, an employee of Duoduomaicai Shanghai District, introduced that in order to cooperate with epidemic prevention and supply guarantees, "Duoduomaicai" Shanghai District took delivery of goods in some areas. Although the operation of the station and the head of the group has been suspended, there are still more than 500 head of the group fighting on the front line of the fight against the epidemic, continuing to deliver living materials to the citizens.

At present, more than 100 employees in the Fengxian Warehouse of "Duoduo Shopping" are sticking to the front line and continue to contribute to the guaranteed supply and price of anti-epidemic materials in Shanghai.

　　In order to ensure the normal operation of the site, Meng Huai led the establishment of a special team to confirm the team leader's ability to receive and deliver goods one by one every day. Once the site is in difficulty, it will urgently coordinate manpower for assistance.

At the same time, in order for the residents of the community to receive the supplies smoothly, Meng Huai and her colleagues also needed to rush to the site temporarily to conduct emergency coordination and delivery with the community.

For orders that cannot be delivered, contact the user as soon as possible to handle refunds.

Meng Huai introduced that in order to save time, the members of the special team eat and sleep in the warehouse, and the average daily workload is more than 12 hours.

　　It is understood that since the outbreak of the epidemic, under the unified deployment of relevant government departments, "Duoduo Shopping" launched the emergency plan immediately, organized the supply of goods from various parties, fully reserved brand merchants, and ensured sufficient stock during the epidemic.

At present, more than 100 employees in the Fengxian Warehouse of "Duoduo Shopping" are sticking to the front line and continue to contribute to the guaranteed supply and price of anti-epidemic materials in Shanghai.