Today, the screening work in Puxi, Shanghai has been in full swing. Recently, major consumer service companies have been making every effort to ensure supply.
China Business News reporters have learned from various interviews that although the tourism and hotel industry has been significantly affected by the epidemic and tourism routes cannot be opened normally, hotel and tourism operators are still relying on their existing resources to help ensure supply.
Hotels join hands with Dingdong Shopping to build a supply chain
During the epidemic, the supply chain is one of the most easily blocked gates, and the pressure of material security is huge. Dingdong Maicai is a material security enterprise for epidemic prevention and control in Shanghai, which ensures the stability of distribution in terms of material procurement and logistics.
In the past, the practice of most hotels in the catering management level was "old", and most stores chose to cooperate directly with offline scattered suppliers, so they could not guarantee product traceability and food safety, which also caused huge pressure on catering procurement management; At the same time, due to the variety of food and vegetables required by the store every day, the distribution process is relatively complicated, which has caused certain constraints on the cost management of the store.
In view of this, Huazhu Supply Chain Catering Standards Department has sorted out the breakfast standards of various brands, established a unified supply platform, and optimized from cost, process, management, food safety and other aspects.
Recently, in order to ensure the normal and orderly supply of "tables" in Shanghai hotels during the epidemic, Huazhu.com and Dingdong Maicai's fresh supply chain platform (Dingdong Xiaoman) have joined forces to provide one-stop food purchase and delivery services.
Huazhuyi’s Haocai and Dingdong Xiaoman systems are connected to straighten out the supply chain blocking points and make the supply guarantee of the hotel kitchen more standardized and transparent. The “collection and distribution” not only reduces the cost pressure for the purchaser, but also the whole chain can be traced , Huazhu.com and Dingdong Maicai have formed a long-term strategic partnership.
"One of the most worrying issues during the epidemic is the supply security issue, which has even been complained by customers. The cooperation between Huazhu.com and Dingdong Xiaoman has eliminated our worries," said the manager of a hotel in Shanghai.
According to statistics, at least 60 hotels in Shanghai have voluntarily turned to the Huazhuyibuhaocai platform for purchases.
Dingdong Xiaoman also dispatched additional special service personnel for Huazhu to provide comprehensive support in terms of price, service, and billing period.
Since its establishment in 2015, Huazhu.com has been continuously exploring the onlineization of offline procurement. Today, the annual transaction amount in Huazhu.com has exceeded 9 billion yuan, and the annual procurement volume of Huazhu Supply Chain Support Center has reached 12,000. ~13,000 types, serving more than 7,000 stores in operation.
By integrating suppliers, standardizing processes, and optimizing paths, Huazhu.com has built a digital online supply chain. Huazhu.com said that in the future, it will continue to integrate the upstream and downstream of the entire industry supply chain, give full play to the advantages of omni-channel, and expand to the pan-industry. The hotel industry and the whole industry are open.
Launched isolation packages and provided car support
Under the epidemic, the hotel occupancy rate has suffered setbacks, but the industry has not given up. Following the previous launch of the "online class with children" package, another hotel recently launched an "isolation package".
According to public information, on March 29, Hyatt Regency Shanghai Global Harbor launched the "6 Days 5 Nights Package", which includes 5 nights' accommodation and 5 breakfast packages for two, 5 lunch packages for two, and 5 packages during the stay. The entire meal supply of the dinner package for two is limited to check-in on March 31 and check-out on April 5. The price of the package is 3999 yuan, and a 48-hour nucleic acid test report is required for check-in.
After that, the InterContinental Sheshan Shimao Hotel also launched a 6-day, 5-night quarantine package, similar in content to the Hyatt Regency, with a 5-night stay including three meals a day, and the price is 5,999 yuan.
Regarding the "isolation package" of the hotel, consumers have mixed reactions. Some consumers think that it is safer and more convenient to isolate at home, while some consumers think that the 5-night meal and lodging in high-end hotels also includes hotel services, and the cost performance is quite high.
The Hyatt Regency Shanghai Global Harbor told the First Financial Reporter that the 5-night stay package of 3,999 yuan has been fully booked. In order to better ensure the safety of the guests, this product is available in limited quantities.
At the same time, hoteliers also provide protection for medical staff.
A Home Inn business hotel in Shanghai was recently requisitioned as a quarantine hotel, mainly accommodating imported quarantined people from abroad.
Later, in order to better meet the standards of the isolation hotel, the overnight renovation was carried out, and the epidemic prevention team also entered together. In order to allow the medical staff to work better, the hotel not only provided basic food and accommodation for the medical staff, but also specially transformed an area as an office. The area is dedicated to medical staff.
At present, the hotel's epidemic prevention team has 16 medical staff, 4 supervisors, and 4 security staff, totaling 24 people. Usually, there are 8 medical staff (shift system), 4 supervisors (always on duty), and 2 security guards. Staff (shift system), medical staff can carry out appropriate activities in the clean area when they are not on duty, and usually eat takeaways, coffee drinks, etc.
BTG Homeinn's brand, such as coffee, provides free daily delivery of coffee to medical staff, bringing warmth to the epidemic prevention personnel.
In addition to hotel companies, tourism companies are also using their own resources to ensure supply.
Before the screening in Shanghai Puxi, Spring and Autumn Group learned that the Changning District Federation of Trade Unions needed vehicles and a large number of volunteers to distribute vegetables to the community residents in the ten streets and towns within its jurisdiction. The drivers of coaches and sightseeing buses responded immediately and threw themselves into the intense vegetable delivery.
A few days ago, Ctrip Car Rental and its supplier partners launched an activity to provide car support.
Front-line epidemic prevention agencies with car needs can add a Ctrip car rental car support WeChat account and provide relevant certification materials. After the review and approval, Ctrip will provide car support services.
The main service targets include epidemic prevention public officials, epidemic prevention medical workers, and epidemic prevention volunteers.
The person in charge of Ctrip Car Rental introduced that in order to ensure the smooth development of this anti-epidemic support operation, Ctrip Car Rental has started preparations after the outbreak in Shanghai, and called on high-quality suppliers to participate in the operation.
In this event, Ctrip car rental, car use and local guide businesses are all involved. According to the urgency of the needs of the front-line institutions in the medium and high-risk areas, Ctrip will coordinate the docking, and provide service support such as car use together with the platform supplier partners.
"During the lockdown period, there is no need to not travel, but there are also medical staff who have special and urgent needs. We also received relevant help today. We will try our best to provide help and ensure epidemic prevention and safety." Ctrip related personnel told Yicai.com reporter.
It is understood that Ctrip requires all cooperative suppliers to strictly sterilize vehicles, and the workload of bicycle cleaning has increased several times than usual.
Since the launch of the "Hand in Hand to Fight the Epidemic" campaign, the car rental platform has received a lot of inquiries. Some residents want to get vehicles to transport patients at home, and some people want to get support to transport materials. The platform will follow up and solve them one by one.