Express delivery is slow, please pay attention to the logistics status of online shopping recently
News from this newspaper (Reporter Ma Jing) Recently, many citizens have felt that express delivery has slowed down significantly.
The reporter learned that recently due to the epidemic, the delivery time in some areas has been greatly affected. When shopping online, it is best for citizens to consult the merchant's delivery time in advance, pay attention to logistics details, and arrange shopping plans reasonably.
"My express delivery has been stagnant for several days as soon as it arrived in Beijing. I thought it would be delivered in a few days, but I checked two days ago and found that it had been automatically returned." Ms. Deng bought an electronic product online on March 9 and posted The destination is Shenzhen. When the express was delivered to Shentong Beijing Transshipment Center on March 13, the package was stuck, and the logistics information was not updated for a week. After that, a logistics abnormality reminder appeared on the page.
"The customer service did not call or text me to notify me of the return. Later, when I checked, I found out that the package was automatically returned, showing that the sender had signed for the returned courier on March 26." Ms. Deng contacted Taobao merchants for consultation, and the other party explained that "received by Affected by the epidemic, it will be returned if it cannot be issued."
SF Express, which has always been relatively guaranteed in terms of logistics timeliness, has also been greatly affected recently due to the epidemic.
"My express delivery from Beijing to Zhejiang has been stuck on the road since March 15, and it has not moved since then," said Mr. Gao, a citizen.
Not only did remote delivery slow down, but the timeliness of Beijing intra-city express delivery was also affected.
"My stuff was sent from Chaoyang District to Chaoyang District, but it took a week to send it to Chaoyang in Shunyi." Citizen Ms. Chen reflected.
The reporter consulted some express companies and learned that the current epidemic situation in some areas is severe. If it happens to be the place of shipment, the express delivery time will inevitably be affected. I hope consumers will understand.
Industry insiders suggest that consumers can consult merchants in advance to understand the delivery time when shopping online in the near future, especially when purchasing urgently needed goods, they should know the situation of the place of delivery in advance, and track the logistics details after delivery, and find out that the logistics information is abnormal. Consult customer service in time.
There are also many consumers who suggest that when the logistics timeliness is greatly affected, they hope that express delivery companies and merchants can take the initiative to inform consumers and protect consumers' right to know.