Japan Post Insurance has announced that it will reform its sales structure from the new fiscal year and introduce goals related to relationships of trust with customers to sales staff in response to the inappropriate insurance sales problem that was discovered three years ago. did.
According to Japan Post Insurance, in the new fiscal year's sales system, management will be strengthened by consolidating sales staff employees, who were dispersed in about 2000 post offices nationwide, into about 600 post offices.
On top of that, while re-establishing the sales target for new contracts that had been postponed since improper sales became a problem, the new target was about half of the actual results of new contracts in FY2018, the year before the problem was discovered. am.
We will also introduce goals related to relationships of trust with customers, such as after-sales follow-up for sales staff.
Tetsuya Senda, president of Japan Post Insurance, said, "We will promote management that emphasizes not only results but also processes so that we will never return to sales that pursue only numbers as before."
Regarding the issue of improper sales of Japan Post Insurance, the Japan Post Group as a whole has disposed of a total of more than 3,300 people, and has resumed its self-restraint insurance business since April last year.