China News Service, March 13 (Reporter Xie Yiguan) On March 13, the China Consumers Association held a press conference to release the "2021 Consumer Satisfaction Evaluation Report in 100 Cities".

The evaluation results show that in 2021, the comprehensive score of consumer satisfaction in 100 cities across the country will exceed 80 points for the first time, which is generally at a good level and has steadily improved for four consecutive years.

2017-2021 Consumer Satisfaction Composite Score.

From the China Consumers Association evaluation report.

　　Specifically, the comprehensive score of consumer satisfaction in 100 cities in 2021 is 80.59 points, an increase of 1.27 points compared with 2020.

Among the three first-level indicators, "consumption supply" scored the highest with a score of 81.93 points; "consumption environment" scored relatively second with 80.52 points; "consumption rights protection" scored 80.05 points, although the result ranked relatively low, it was higher than the previous one. The evaluation has improved the most in a few years.

2017-2021 Consumer Satisfaction Level 1 Indicator Score.

The picture is from the evaluation report of the China Consumers Association.

　　In addition, from the perspective of regional comparison and comprehensive performance of cities, there are still large regional differences in consumer satisfaction. Except for individual cities, the scores of eastern and southern cities and cities with a high level of economic development are significantly higher than those in the central and western regions and their economic development. General city.

　　The overall satisfaction scores of cities are generally stable, and the scores of most cities have increased. Suzhou, Hangzhou, Qingdao, Nanjing, Wuxi, Yantai, Changzhou, Shanghai, Beijing, Xiamen and other cities ranked high in terms of consumer satisfaction scores. The city score is higher than the national composite score.

　　"The comprehensive score of consumer satisfaction has increased steadily and is generally at a good level, which shows that with the attention and joint efforts of local governments, relevant departments and all parties in the society, great progress has been made in the construction of the consumption environment in various places, and consumers' perception and feedback are good. The relevant person in charge of the China Consumers Association said that, especially in the context of the normalization of epidemic prevention and control, all localities pay close attention to the demands of people's livelihood, strengthen the work requirements of "six stability" and "six guarantees", take multiple measures to protect people's livelihood, promote consumption according to local conditions, and protect consumer rights The work results are remarkable and play a key role in improving overall satisfaction.

　　The relevant person in charge of the China Consumers Association also emphasized, "Because of the uncertainty of the international and domestic consumption environment and the impact of the epidemic, we must also see consumer demands and environmental concerns reflected in the short board of consumer satisfaction assessment."

　　It is understood that in the next stage, the China Consumers Association will notify the cities under evaluation in batches of the specific results of the evaluation of each city, and organize local consumer associations to further improve the evaluation of cities through expert reviews, consumer research, big data analysis and other methods. Conduct in-depth research on consumer satisfaction, and provide full support for local governments to promote the construction of a safe consumption environment, improve consumer rights protection systems and mechanisms, and improve consumer satisfaction.

　　In the future, the China Consumers Association will continue to carry out consumer satisfaction assessments in 100 cities, pay attention to rural revitalization and the improvement of the rural consumption environment, and coordinate to promote the continuous improvement of the urban and rural consumption environment.

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