"I originally moved in, but my wife had an infectious disease, so I had no choice but to leave. I didn't expect that I would get my money back and quit the trouble. I asked a reporter for help." Grandma Hua Suqin, 84, who lives in Ningxia Road, Gulou District, Nanjing, called The Yangtze Evening News reported the "disturbance" between her and Yizheng Shizhushan International Health Care City.

　　Yangzi Evening News/Ziniu News reporter Chen Yong

　　After visiting the "nursing home", I was very tempted, and spent 90,000 yuan to get a discount card

　　In May last year, when Grandma Hua and her wife went to a hospital in Nanjing, they got the promotional materials of Yizheng Shizhushan International Health Care City.

The propagandists told them about the location advantages, ecological environment and internal facilities of Kangyang City, and warmly invited them to visit the site.

The office of Kangyang City in Nanjing is on Jiangsu Road, which is very close to the provincial hospital.

　　"Later, the nursing home (ie, Kangyang City) organized a visit, and my wife and I went there. After seeing it, I thought it was good. This place is not too far from Nanjing, the air quality is good, and the living environment is good; the conditions of the nursing home are also very good. We have everything.” Grandma Hua said that on May 31 last year, she signed a contract with the other party and planned to live in it in the summer for four months in June, July, August, and September. , pay 30,000 yuan to get a one-star card, pay 60,000 yuan to get a two-star card, and pay 90,000 yuan to get a three-star card. Save twenty or thirty dollars."

　　Wanting to "refund the card" caused a storm, the previous promise changed

　　Grandma Hua Suqin and her wife were already planning to move in normally, but in June last year, her 91-year-old wife, Grandpa Zhou, was diagnosed with tuberculosis.

Grandpa Zhou told reporters that public medical care in the nursing home is not easy to use, and he has an infectious disease, so it is definitely not suitable to live here, so he thought of refunding the card.

"I stayed for a total of 6 days, 3 days in June and 3 days in July. The room fee plus the extra meal and water and electricity bills generated a total of 2,000 yuan, and there was 88,000 yuan left in the card, so I thought Can it be refunded?" Grandma Hua said that she asked the nursing home for a refund, and the other party began to give a solution that she could accept, but the situation changed later.

　　Grandma Hua told reporters that last summer, two staff members of the nursing home took the initiative to come to their home after contacting them. They sincerely explained that it was a little difficult for the company to solve the problem at once, and now the funds are a little tight.

The staff promised: "In March next year, 88,000 will be fully refunded, and the elderly should wait a little longer."

　　"I went to their office on Jiangsu Road on March 1st. Their attitude was not very good, and their statement changed. They said that the delay was too long and they refused to refund all of them. If you want a refund, you can only return it at a discount of about 30%. Me." Grandma Hua said.

　　After the reporter intervened, the elderly care institution stated: It is stepping up the processing, and it is expected to be resolved next Monday

　　On March 2, the reporter contacted the person in charge surnamed Zheng who came to communicate with Grandma Hua last summer at the elderly care institution.

He said that the person suffering from an infectious disease is a force majeure factor and should be able to retire.

"We have truthfully reported it to our superiors and are currently dealing with it," the person in charge said.

　　On the 3rd, the reporter contacted a staff member surnamed Chen in the Nanjing Office. She said that she had comforted and explained to Grandma Hua within the scope of her ability, but she could not decide how to solve it, and she had reported it to the superior.

The reporter found a manager surnamed Fang who solved the matter. He told reporters that the situation of the parties was already being dealt with.

At present, the specific situation has been reported to the group company. Next Monday, that is, March 7, the problem should be solved.