"Zhejiang Express Industry Promotion Regulations" was officially implemented yesterday.
This regulation is described by industry insiders as "the most stringent and clear end delivery plan", which clearly states that for door-to-door delivery indicated on the face sheet, the courier cannot deliver to the end facility, that is, it cannot be placed in a courier cabinet or Station, etc.
If it is delivered to the express cabinet without the consent of the recipient, the recipient has the right to ask the courier to deliver it again.
In addition, if the door-to-door delivery is not indicated in accordance with the courier note, or the recipient clearly requests door-to-door delivery, and the courier does not come to the door, a fine of less than 500 yuan can be imposed, and a fine of 2,000 yuan can be imposed in serious circumstances.
In fact, the express industry "delivery can not be delivered to the door" has always existed.
Some customers complained: "Every time I place an order, I will make a special note, please put it at the door of the house, there is surveillance, but the little brother just doesn't come to the door." And some little brothers complain that they usually deliver about 300 packages a day. Send at least twice a day.
If every piece has to be delivered to your door, the delivery time must be discounted.
What do the commentators of Qianjiang Evening News and Hourly News think of this phenomenon?
Home delivery, respect user rights
Gao Lu, commentator of this newspaper: Since the user has paid the relevant fees, the courier company should deliver the goods to the user.
If it is not delivered, the service cannot be considered complete.
However, since then, door-to-door delivery has become a rarity, and asking for door-to-door delivery is considered an excessive requirement.
The process of express delivery from door-to-door delivery to delivery to express cabinets, collection points, and post stations is actually a process in which the rules of the game are constantly changing and users are constantly making compromises.
Although this kind of concession may not be unreasonable, the user's right to demand door-to-door delivery should be respected, and the original intention of the service should not be lost because of their own convenience and higher delivery efficiency. Instead, they feel that the user is making things difficult for the delivery guy.
Those acts of blunt delivery regardless of the user's requirements and special circumstances are fundamentally suspected of infringing the rights of the recipient.
The newly implemented regulations make it clear that if the courier company does not follow the door-to-door delivery indicated on the courier note, or the recipient explicitly requests door-to-door delivery, and the courier does not deliver the door-to-door delivery and refuses to make corrections, a fine of less than 500 yuan can be imposed, and the case is serious. A fine of 2,000 yuan was imposed.
This returns the rights to the user, and also reminds the courier company that they cannot only look at the problem from their own perspective, and unilaterally changing the rules of the game will not be recognized by the law.
Is the courier lazy?
or we don't want to
Chen Jiang, commentator of this newspaper: The matter of express delivery is theoretically uncontroversial.
Today, let's talk about its operability.
The reality is that a courier can deliver 300-400 pieces of courier on average every day, and it is really impossible to deliver it to your door!
How to do?
According to statistics, Zhejiang's express delivery business accounts for more than one-tenth of the world's and one-fifth of the country's, and its volume is more than 60% of the total business volume of the three provinces and one city in the Yangtze River Delta.
What is this concept?
This is a huge amount!
This kind of quantity and speed, it has been difficult to achieve just by the traditional delivery of parcels one by one in the past.
For the courier brother, with the ever-increasing workload and the constantly squeezed delivery price, no matter how diligent a person is, it is too late to deliver.
The benefits of the smart express cabinet are obvious: when you are not at home, the courier can directly leave the package in the express cabinet, and then pick it up when the recipient returns home, which is convenient and does not need to worry about the loss of the item.
Furthermore, individuals under the new consumption patterns are very sensitive to information protection, especially young people.
Many people worry about the hidden danger of leaking "personal address security and privacy" due to signing and receiving express packages.
With the emergence of smart express cabinets, consumers only need to fill in the name of the community to ensure that the items are delivered in place.
This not only improves the user's information security, but also saves the time of people-to-people contact.
From this point, many users prefer to receive goods from smart express lockers.
Now the combination of express smart cabinet storage and door-to-door delivery is necessary and very reasonable.
Those bulky items that require special handling, or special groups such as the elderly who need to be delivered to their door, can be specially marked on the delivery list.
It's good to give each other something convenient.
Be kind to the courier brother, be kind to yourself
Xiangrong Xiangrong, a commentator of this newspaper: In the face of increasingly strict end-to-end delivery regulations, some couriers also said, "I hope more people understand our work. Delivery volume." If every piece has to be delivered to your door, the current delivery time limit must be discounted.
We know that supply and demand determine commodity prices.
Once the current labor volume and delivery income exceed the courier brother's tolerance, it is likely to cause a price increase in the express cost of e-commerce products, and this cost will definitely be passed on to consumers.
The strictest end-to-end delivery regulations in history are an improvement in service and a guarantee for consumers' rights and interests.
In actual operation, take an understanding of the general goods stored in the express cabinet, and treat the courier brother well, that is, treat yourself well.